Service Partner - Community Aged Care

AnglicareSA; Adelaide; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Salary packaging

Professional development

Employee wellbeing program

Paid parental leave

Job summary

AnglicareSA is seeking an experienced Community Aged Care Service Partner to support older South Australians to live safely and independently in their own homes.

You'll coordinate personalised support plans, navigate the aged care system with customers and families, and work with providers to meet funding and service requirements. This role is based in Tonsley, full-time and ongoing with a compassionate, person-centred approach.

Qualifications

• Minimum Certificate III in Individual Support (or equivalent).
• Experience supporting older people within community aged care or a similar care environment.
• Knowledge of wellness, reablement and person-centered care principles.
• Understanding of Aged Care legislation, standards and funded programs.
• Strong interpersonal skills and the ability to engage sensitively with diverse customers.
• Experience coordinating services in line with care plans and guiding documentation.

Responsibilities

• Implementing and monitoring support plans for customers with low-level or self-managed care needs.
• Coordinating services, equipment, assistive technology and home modifications in line with customer goals, budgets and funding requirements.
• Monitoring changes in customer needs and responding through appropriate care escalation processes.
• Supporting customers to navigate the aged care system and make informed decisions about their care and service options.
• Working collaboratively with families, carers, internal teams and external providers to achieve positive customer outcomes.

Skills

Interpersonal skills

Advocacy

Care coordination

Problem-solving

Empathy

Education

Certificate III in Individual Support

Job description

• Career development opportunity for an experienced Care Worker
• Enjoy a varied and rewarding role combining care coordination, advocacy and problem-solving
• Full-time ongoing based at Tonsley

So many lives. So many ways. One you.

50,000 lives and counting.

That’s how many South Australians our people support each year.

As one of the state’s leading not-for-profits, we’re making a meaningful impact at scale. From foster care to aged care and everything in between, our services are as diverse as the people and communities we serve - and we’re growing our reach for the future.

It takes a special kind of person to work in this sector. Someone with real compassion and care. Could that person be you?

Join us as a Community Aged Care Service Partner and be part of something bigger.

What you’ll do

As a Service Partner in Community Aged Care, you’ll support older South Australians to live safely, independently and confidently in their own homes.

Working in partnership with customers, families, carers and service providers, you’ll coordinate and monitor personalised support plans that reflect each customer’s goals, preferences and available funding. You’ll be a trusted point of contact, helping customers navigate the aged care system, make informed choices and access the services, equipment and supports they need.

This is a rewarding opportunity to build meaningful relationships with customers while balancing compassionate, person-centred support with quality, funding and service requirements.

You’ll be trusted to make a valuable impact by:

• Implementing and monitoring support plans for customers with low-level or self-managed care needs.
• Coordinating services, equipment, assistive technology and home modifications in line with customer goals, budgets and funding requirements.
• Monitoring changes in customer needs and responding through appropriate care escalation processes.
• Supporting customers to navigate the aged care system and make informed decisions about their care and service options.
• Working collaboratively with families, carers, internal teams and external providers to achieve positive customer outcomes.

What you’ll bring

To thrive in this role, you will have:

• A minimum Certificate III in Individual Support (or equivalent).
• Experience supporting older people within community aged care or a similar care environment.
• Knowledge of wellness, reablement and person-centered care principles.
• Understanding of Aged Care legislation, standards and funded programs.
• Strong interpersonal skills and the ability to engage sensitively with diverse customers.
• Experience coordinating services in line with care plans and guiding documentation.

We would also love you to have:

• Experience supporting older people with complex or changing care needs.
• Knowledge of the Support at Home program and the broader aged care system.
• Experience managing individual customer budgets or coordinating funded services.
• Experience working toward KPIs and service timeframes.
• A strong advocacy mindset and commitment to person-centred care.

Why AnglicareSA?

Your contribution here matters. We want you to see your impact every day, and we want you to feel valued for it.

Here’s what you can expect in your career at AnglicareSA:

• So many lives, right here in SA: Our ripple effect starts with you. Whatever your role, you’ll help find a way forward for the communities you live in and care about. That’s something to be proud of.
• So many ways, for our clients and you: We support those in need in so many ways. For you, that means real opportunity to gain new knowledge and experiences and to explore the many pathways a career in our sector can take.
• So much compassion, and a place to belong: At AnglicareSA, you’ll never feel alone. You’ll lean on and learn from genuine people driven to do good, and you’ll build relationships that last a lifetime.

More to enjoy:

• Make your pay go further with salary packaging options, including novated leasing, plus savings on health insurance, motor vehicles, opticians, pharmacy and gym memberships
• Grow your skills and career with learning programs, professional development pathways, and education assistance
• Live and work well with our employee wellbeing program, confidential employee assistance program, chaplaincy services, domestic and family violence support, and more
• Put your family first with paid parental leave (including superannuation), personal leave to care for family members and additional unpaid leave for caring responsibilities

Our impact starts with you

Join AnglicareSA, and help us change lives and communities.

For more information, please contact Mina, Recruitment Business Partner, at [e-mail]. Please note we do not accept applications via email.

At AnglicareSA, we proudly and gratefully bring together a team that is truly diverse - from lived experiences to skills and knowledge, to perspectives and personality. We value the benefits this brings to the people who work with us and the communities we serve, and we strive to create a place where everyone - regardless of background and ability - feels they belong. If you require any accommodations to fully participate in our recruitment process, we welcome you to let us know.

We are committed to the employment of First Nations people. Please visit our website for details on our Aboriginal Services and to access AnglicareSA’s Reconciliation Action Plan.

AnglicareSA is committed to a secure and transparent recruitment process that prioritises the safety of all applicants. We will never request payment, bank account details, or personal identification documents during the early stages of recruitment. Proof of identity may be requested later as part of standard pre-employment checks. To verify the legitimacy of this job advertisement, please refer to our official website or contact our recruitment team directly.