Service Operations Manager

Mind Australia Limited; Melton; On-site; AUD 110,000 - 140,000; Full time

Benefits offered by this job

Salary packaging

Parental leave (8 weeks)

Annual leave loading (17.5%)

Monthly day off

Fitness Passport

Work flexibility

Professional development

Job summary

Mind Australia is seeking a Service Operations Manager Locals for the Melton Local service, responsible for day-to-day operations, budgeting, performance targets, and service fidelity. The role embeds lived experience in the service model and works within a multidisciplinary consortium to deliver integrated mental health care and wellbeing supports.

The successful candidate will lead an interprofessional team, oversee budgets, and drive continuous improvement within a dynamic public health

Qualifications

• Experience in leading complex interprofessional/service delivery environments.
• Experience with people with mental health and/or AOD challenges and their families.
• Proven leadership and capability to coach and develop teams.

Responsibilities

• Lead day-to-day operations of the Mental Health and Wellbeing Local service in the Greater Melton region.
• Manage operating budget and achieve performance targets.
• Provide supervision to the Team Leader-Lived Expertise and ensure fidelity of peer work.
• Influence internal stakeholders and consortium partners in service delivery.
• Plan, develop and implement service and expenditure budgets with GM.
• Maintain Mind policies and Code of Conduct.

Skills

Leadership

Budgeting

Interprofessional teamwork

Stakeholder management

Organisational skills

People management

Education

Tertiary degree in Mental Health or related field

Job description

Mind strongly encourages applications from Aboriginal and Torres Strait Islander Peoples, people with a lived and living experience of mental distress and recovery, and applicants from all cultures, genders, sexualities, bodies, abilities, spiritualities, ages and backgrounds.

Mind Australia is one of Australia’s largest providers of community-managed psychosocial services, supporting people experiencing mental health and wellbeing challenges to find help, hope and purpose in their lives. Operating for more than 45 years and employing more than 1,300 staff around Australia, Mind is a leading employer of people with lived experience of mental health challenges, recognising their unique ability to connect with and motivate clients and guide recovery.

About the service:

The Mental Health and Wellbeing Local services are a key recommendation from Victoria’s Royal Commission into the mental health service system. As such, the services are a key feature of ongoing system transformation. The Mental Health and Wellbeing Local services will act as front door to the mental health service system and will provide a continuum of care and support including clinical interventions, wellbeing supports, and therapeutic support through an integrated mental health and alcohol and other drug approach.

At the Melton Local, Mind Australia is the lead agency in a consortium which comprises of Western Health, IPC Health and Thorne Harbour Health. The service delivers integrated care and support that puts the person accessing the service at the very centre of their treatment, support and care coordination using a range of evidence informed approaches. The consortium is committed to embedding lived and living experience within all aspects of the service including program design and evaluation, leadership, service delivery and governance.

About the role

The Service Operations Manager will lead and manage the day-to-day operations of the Mental Health and Wellbeing Local service in the Greater Melton region. The Service Operations Manager will be responsible and accountable for the operating budget, achieving performance targets and performance management in a complex and demanding service delivery environment.

You will oversees practice and service culture which embeds Lived and Living Experience and Lived Expertise at the centre of all aspects of the service while maintaining the fidelity of the consortiums service model.

Key responsibilities

• Lead and manage evidence informed services to consumers, carers, families and supporters as defined in the Service Model across an interprofessional continuum of care, treatment and support which includes psychiatry, clinical interventions, AOD therapies and interventions and a range of holistic wellbeing supports.
• Build and maintain positive relationships with local service providers, cultural groups and individuals in the community to ensure bi-directional access.
• Work within a multidisciplinary interprofessional team that puts the person accessing the Mental Health and Wellbeing Local first and maintains the fidelity of the service model placing the voice of lived/living experience at the centre of all aspects of the service.
• Support and provide supervision to the Team Leader-Lived Expertise and ensure the fidelity of peer work discipline and Intentional Peer Support.
• Lead, manage and influence internal stakeholders and consortium partners in a complex service delivery environment.
• Work in partnership with the General Manager to plan, develop and implement service and expenditure budgets to meet requirements.
• Conduct yourself in accordance with the Mind Code of Conduct and Mind policies and procedures which may change from time to time.

What you’ll bring

• Tertiary degree qualifications in Mental Health, Peer Work, Psychology, Social Work, Occupational Therapy or other health related field as designated by Mind.
• Demonstrated experience in managing a complex service delivery environment that is interprofessional and multidisciplinary.
• Experience and expertise in working directly with people with mental health and/or AOD challenges and their families, carers and supporters.
• Proven experience in leadership and capability to coach, mentor and develop a team to achieve best quality service outcomes.
• A track record in successful relationship development, stakeholder management and strategic partnerships.
• Experience in effective financial management, budget control and reporting.
• High level organisational skills with demonstrated ability to prioritise, manage multiple complex tasks concurrently, work under pressure and meet deadlines

Benefits

• Salary packaging up to $15,899 p.a. allows you to allocate a portion of your pre-tax income to cover living expenses (e.g. rent, mortgage, child care, car leasing expenses etc.)
• Generous leave entitlements including 8 weeks paid parental leave, 17.5% annual leave loading, and Monthly Accumulated Day off (Full time employees).
• Fitness Passport - Access to our corporate health and fitness program, providing you and family with access to a wide choice of fitness facilities.
• Work flexibility arrangements available for maintaining your work-life balance.
• Professional development through regular Practice Development sessions and coaching with the General Manager.

Interested?

John Bamborough, General Manager – Locals Victoria (Lived Experience)

[e-mail]

Position Description

PD Service Operations Manager Locals - Melton Local - 20261007.pdf

The successful applicant is required to complete comprehensive reference and background checking prior to employment, including a Working with Children Check, NDIS Workers Screening Check.

We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process. If you require any support or reasonable adjustments to complete your application, please contact us at [e-mail]