Service Operations Agent

Net2Source; Sydney; On-site; AUD 55,000 - 75,000; Full time

Job summary

Net2Source is hiring a Service Operations Agent in Sydney for a 6- to 12-month contract with extension potential. The role focuses on incident handling, customer inquiries, and end-to-end support of banking-related processes within an Agile, stakeholder-driven environment.

The candidate should hold a Bachelor's degree in Computer Science or equivalent and be able to navigate banking policies, perform credit file assessments, and collaborate with bankers and support teams to ensure smooth

Qualifications

• Bachelor's degree in Computer Science or equivalent required from an accredited institution.

Responsibilities

• Respond to customer queries and concerns via inbound and outbound chats as part of managing workflow.
• Provide end-to-end support from creation of an account through income and liability assessments of the customer's credit file and its maintenance and product servicing.
• Ask the right questions from the customer on their request/problem to resolve issues.
• Coordinate with bankers, senior lenders and support teams.
• Maintain a deep understanding of banking processes and policies.
• Handle customer issues and product escalations through chatbot and live calls.
• Provide excellent service on application progress enquiries.
• Demonstrate critical thinking and analytical abilities.
• Show work ethic and ability to work independently and in a team.

Skills

Customer service

Banking knowledge

Agile

Stakeholder management

Credit file maintenance

Education

Bachelor's degree in Computer Science

Job description

Net2Source is a Global Workforce Solutions Company headquartered at NJ, USA with its branch offices in Asia Pacific, ANZ, Middle East, UK/Europe region. We are one of the fastest growing IT Consulting company.

We are hiring "Service Operations Agent" for one of our clients

We offer a wide gamut of consulting solutions customized to our 450+ clients ranging from Fortune 500/1000 to Start-ups across various verticals like Technology, Financial Services, Healthcare, Life Sciences, Oil & Gas, Energy, Retail, Telecom, Utilities, Technology, Manufacturing, the Internet, and Engineering.

Job Summary

Position: Service Operations Agent

Location: Sydney

Full Time: 6 - 12 Months contract with possibility of extension

Essential Functions Of The Job

The Business Analyst - AMK/KYC/Risk Control requires to work on Financial Crime and Regulatory & Governance projects. The professional must have worked in an Agile environment and strong Stakeholder Management experience.

Qualifications Basic

Bachelor's degree in Computer Science or equivalent required from an accredited institution.

Required Skills and Responsibilities

• Respond to customer queries and customers concerns via inbound and outbound chats as a part of managing workflow
• Provide end to end support from creation of an account through income and liability assessments of the customer's credit file and its maintenance and product servicing
• The role would involve asking the right questions from the customer on his /her request /problem
• The role would also involve taking to the bankers and senior lenders & support teams
• Maintain a deep understanding of banking process and policies
• Handel customer issues and product escalations through chatbot and live calls
• Provide excellent customer service to our customers on their application progress enquiries
• You should be responsible to exhibit capacity for critical thinking and analysis.
• Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment

About Net2Source Australia

Net2Source Australia is a Diversity Certified Global Workforce Solutions Company headquartered at NJ, USA with its operations in 32+ countries across The Americas, EMEA, ANZ and APAC. We offer a wide gamut of customized talent solutions including Managed IT Services, SoW, Staff Augmentation, Permanent Hiring, RPO, PEO/EOR, VMO and back office outsourcing. With over 4200+ contractors and 750+ in-house employees, and over 250+ Fortune 500/Global 2000 clients we are rated as one of the 100 fastest growing staffing firms by Staffing Industry Analysts. Want to read more about Net2Source? Visit us at https://net2source.com.au/