Service Manager - Highpoint

mycar; Melbourne; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Wellness programs

Discounts on services

Professional development programs

Job summary

mycar is seeking an accomplished Store Manager for our Highpoint store in Melbourne. You will lead a busy team, drive sales and profitability while maintaining exceptional customer service and strong stock control.

You’ll manage day-to-day operations, build lasting customer relationships, and deliver high-quality work to ensure consistent store performance and satisfaction. You will mentor and develop your team, achieve KPIs and budgets, and leverage technology including POS and Office tools to

Qualifications

• Certificate III in Light Vehicle Automotive Technology is required.
• Experience leading and developing a high-performing team.
• Strong commercial mindset with focus on driving sales, profitability and customer outcomes.
• Ability to achieve and exceed KPIs, store targets and business objectives.
• Strong people management skills with coaching and mentoring.

Responsibilities

• Lead store operations and ensure sales and profitability targets are met.
• Manage daily store operations and inventory to optimise stock availability.
• Build long-term relationships with customers and provide sound advice to ensure satisfaction.
• Deliver high-quality workmanship and customer service to maintain store performance.

Skills

Team leadership

Sales driven

Customer service

Budget awareness

Inventory management

Stock control

Problem solving

Organizational skills

Time management

Coaching and development

Education

Certificate III in Light Vehicle Automotive Technology

Tools

POS systems

Microsoft Office

Retail/workshop invoicing systems

Job description

At mycar, we’re proud industry disruptors, driving innovation and sustainability. We’re one of the largest employers in the automotive service and repair industry, with over 1500 team members and over 270 company-owned stores. Through our national footprint, our teams service local communities with passion and excitement, ensuring care beyond the car.

At our core, we are a people‑first organisation. We invest in our team through continual training and exposure to the latest industry technology including the transition to EV, driving safety, performance, and growth.

Our vision is simple – to be a team of auto experts famous for customer care. Our team embodies our values of clarity, agility, commitment, quality, and care, ensuring they are the foundation of everything that we do.

Position Overview

We are in search of an accomplished and proficient Store Manager to lead our bustling Highpoint store. You will demonstrate success in team management, deliver proven sales outcomes in the tyre and automotive sector, and exhibit adept inventory control skills.

Your day to day will see you responsible for building sales and profitability, and managing the daily operations of the store. Together with your team, you will build long‑term relationships with our valued customers, provide sound advice, and deliver high‑quality work to ensure your store performance remains consistent and customer satisfaction is achieved.

Success Profile

• Certificate III in Light Vehicle Automotive Technology is required
• Proven ability to lead, motivate and develop a high‑performing team
• Strong commercial mindset with a focus on driving sales, profitability and customer outcomes
• Ability to achieve and exceed KPIs, store targets and key business objectives
• Strong people management skills, with the confidence to coach, mentor and upskill a diverse team
• Experience with inventory management, stock control and stocktake processes
• Sound understanding of budgets, expenses and cost management, or a willingness to develop these skills
• Customer‑focused approach with the ability to build strong relationships and deliver an exceptional customer experience
• Strong organisational and problem‑solving skills, with the ability to manage competing priorities in a fast‑paced workshop environment
• Comfortable using technology, including POS, Microsoft Office and retail/workshop invoicing systems
• Driven and ambitious, with the desire to grow the store, develop the team and achieve strong results

People First Perks

Through our commitment to our people‑first culture, we offer our mycar team a range of competitive benefits designed to make their life that little bit easier! Take advantage of not only a great culture, but revel in our professional development programs designed to help continue to build and grow your career, wellness programs, and a huge range of discounts on the services we provide.

Belonging at mycar

At mycar we value the diverse backgrounds, experiences and contributions that each person brings; what makes you unique, makes us better! No two days are the same; we’re dynamic and full of passionate teams challenging new ideas through collaboration.

If you require support with your application/reasonable adjustments for the interview process, we want to hear from you.