Automotive Workshop Controller - Highpoint

mycar; Melbourne; On-site; AUD 85,000 - 110,000; Full time

Benefits offered by this job

Professional development programs

Wellness programs

Discounts on services

Job summary

mycar, a leading automotive service provider in Melbourne, is seeking a Workshop Controller at our Highpoint site. You will allocate jobs to technicians, troubleshoot issues, and guide repair work while maintaining exceptional customer service.

Ideal candidates have 5+ years in a workshop, hold a Certificate 3 in Light Vehicle Automotive, and can manage budgets and deadlines within a busy, fast-paced environment.

Qualifications

• Certificate 3 in Light Vehicle Automotive is required.
• Minimum 5+ years hands-on workshop experience.
• Proven background in managing a team of Technicians.
• Solid understanding of busy workshop workflows.
• Strong motivation and leadership to achieve results.
• Ability to meet budgets and deadlines.
• Capable under pressure in a busy environment.
• Excellent communication and organisational skills.
• Broad mechanical/tyre knowledge across vehicle brands.
• Valid Australian driver's licence.

Responsibilities

• Allocate jobs to technicians to ensure workflow efficiency and high-quality repairs.
• Troubleshoot problems and guide solutions on mechanical issues daily.
• Drive superb customer service and ensure customer satisfaction.
• Lead a high-functioning team in a fast-paced workshop.

Skills

Hands-on workshop experience

Team leadership

Budget & deadline management

Pressure handling

Communication & organisation

Mechanical/tyre knowledge

Driver licence (Australian)

Problem solving & guidance

Workflow understanding

Customer service focus

Education

Certificate 3 in Light Vehicle Automotive

Job description

At mycar, we’re proud industry disruptors, driving innovation and sustainability. We’re one of the largest employers in the automotive service and repair industry, with over 1500 team members and over 270 company-owned stores.

Through our national footprint, our teams service local communities with passion and excitement, ensuring care beyond the car.

At our core, we are a people-first organisation. We invest in our team through continual training and exposure to the latest industry technology including the transition to EV, driving safety, performance, and growth.

Our vision is simple – to be a team of auto experts famous for customer care. Our team embodies our values of clarity, agility, commitment, quality, and care, ensuring they are the foundation of everything that we do.

Ready to join the automotive industry leaders? Drive your career with mycar!

Position Overview

As one of our Workshop Controllers at mycar Highpoint, your day to day will have you allocating jobs to our technicians to ensure workflow efficiency and a high quality of work on our repairs. You will work with the technician's to trouble shoot problems and provide guidance and solutions on a variety of different mechanical issues that arise on a daily basis.

You will drive superior customer service and ensure customer satisfaction is at the core of everything you do all while ensuring you have a high functioning team.

This is a great opportunity for someone with previous experience within the automotive industry, particularly senior technicians or supervisors.

Success Profile

• Certificate 3 in Light Vehicle Automotive (required)
• 5+ years of hands on workshop experience (required)
• Proven background in managing a team of Technicians
• Have an solid understanding of the workflow of a busy workshop
• Motivation and leadership skills to achieve results
• Have the ability to meet budgets and deadlines
• Ability to handle pressure and busy work environment
• Effective communication and organisational skills
• A broad range of mechanical/tyre knowledge across a range of vehicle brands and types
• Valid Australian drivers licence

People First Perks

Through our commitment to our people-first culture, we offer our mycar team a range of competitive benefits designed to make their life that little bit easier!

Take advantage of not only a great culture, but revel in our professional development programs designed to help continue to build and grow your career, wellness programs, and a huge range of discounts on the services we provide.

Belonging at mycar

At mycar we value the diverse backgrounds, experiences and contributions that each person brings; what makes you unique, makes us better! No two days are the same; we’re dynamic and full of passionate teams challenging new ideas through collaboration.

In order to grow one of the most recognised leaders in automotive, we need the most interesting and talented people. Are you one of them? If so, we want to talk to you!

If you require support with your application/reasonable adjustments for the interview process, we want to hear from you.