Service Manager Australia

TOMRA FOOD; City of Melbourne; On-site; AUD 140,000 - 180,000; Full time

Benefits offered by this job

Birthday leave

Parental leave – 8 weeks

Onsite car parking

Employee referral bonus

Professional training and development

Global career opportunities

Job summary

TOMRA Food in Melbourne is seeking an experienced Melbourne-based Service Manager to lead our Australian service operation and drive growth. You\'ll balance strategic leadership with hands-on field involvement, oversee Field Service, Customer Care, Technical Training, and Project Installations, and drive continuous improvement.

Travel up to 50% nationwide, reporting to the Country Manager. You will develop teams, improve performance, manage budgets and KPIs, and ensure customer satisfaction

Qualifications

• 6+ years' leadership experience
• 10+ years' experience within service, technical, operations, or customer-facing environments
• Experience leading multi-functional teams across field service, customer care, technical support, training, or operations
• Experience across after-sales service, field service operations, customer support, installations, commissioning, and continuous improvement initiatives
• Strong commercial and financial acumen, including responsibility for budgets, KPIs, costs, and business performance
• Experience leading geographically dispersed teams
• Customer-centric mindset, with ability to build trusted relationships
• Leadership qualifications are advantageous, but proven leadership capability is what matters most.

Responsibilities

• Lead Australian service operation and drive growth.
• Balance strategic leadership with hands-on involvement in the field.
• Report to the Country Manager and oversee Field Service, Customer Care, Technical Training, and Project Installations.
• Build capability, drive performance and shape future service delivery.
• Travel across Australia up to 50% to stay close to customers, projects and teams.

Skills

Leadership experience

Field service

Customer care

Budgets & KPIs

Engineering background

Team development

Strategic thinking

Commercial judgment

Education

Engineering degree

Job description

TOMRA Foodis a multinational organization and a leading provider of sensor-based sorting, peeling and integrated post-harvest solution for the food industries. Transforming global food production to maximize food safety and minimize food loss by making sureEvery Resource Counts™, has been our strength for over 50 years.

At TOMRA, we want people toinnovate, showpassionin their work and beresponsible. We encourage the freedom to innovate and take risks that result in breakthroughs that challenge the status quo. We value passion that focuses and commits to meeting success. We believe in a responsible and safe mindset that takes care of our customers, products, and fellow employees.

Join the resource revolution!

Company Description

TOMRA Foodis a multinational organization and a leading provider of sensor-based sorting, peeling and integrated post-harvest solution for the food industries. Transforming global food production to maximize food safety and minimize food loss by making sureEvery Resource Counts™, has been our strength for over 50 years.

At TOMRA, we want people toinnovate, showpassionin their work and beresponsible. We encourage the freedom to innovate and take risks that result in breakthroughs that challenge the status quo. We value passion that focuses and commits to meeting success. We believe in a responsible and safe mindset that takes care of our customers, products, and fellow employees.

Join the resource revolution!

Job Description

At TOMRA Food, we’re looking for an experienced Melbourne-based Service Manager to lead our Australian service operation and play a key role in the continued growth of our business.

From driving continuous improvement to developing teams and influencing business performance, you’ll balance strategic leadership with hands‑on involvement in the field.

Reporting to the Country Manager, you’ll lead TOMRA's end‑to‑end service operation across Australia, with responsibility for Field Service, Customer Care, Technical Training, and Project Installations.

You’ll build capability, drive performance, and help shape the future of service delivery across the business.

Regular travel across Australia (up to 50%) will keep you close to customers, projects, and your team, ensuring you’re leading from the front and making an impact where it matters most.

Qualifications

This role is suited to an experienced service leader with the capability to lead people, influence performance, and drive outcomes across a complex national operation.

You’ll likely bring:

• 6+ years' leadership experience and 10+ years' experience within service, technical, operations, or customer-facing environments, ideally within engineering, industrial, manufacturing, automation, capital equipment, or other complex service-based industries.
• Experience leading multi-functional teams across field service, customer care, technical support, training, or operations.
• A proven track record of developing high-performing teams and delivering results in complex environments.
• Experience across after-sales service, field service operations, customer support, installations, commissioning, and continuous improvement initiatives.
• Strong commercial and financial acumen, including responsibility for budgets, KPIs, costs, and business performance.
• Experience leading geographically dispersed teams, building engagement, accountability, and capability.
• A customer‑centric mindset, with the ability to build trusted relationships and create positive customer experiences.
• Learning agility, curiosity, and the ability to thrive in a dynamic and evolving environment.
• A balance of hands‑on leadership, strategic thinking, and commercial judgement.
• A degree in Engineering, Engineering Technology, or a related discipline, or equivalent industry experience.
• Leadership qualifications are advantageous, but proven leadership capability is what matters most.

Additional Information

Why work for us:

• Birthday leave - have a day off on us!
• Superannuation employer contribution paid on top of base salary
• TOMRA provides eight weeks of fully paid parental leave to all eligible employees
• Onsite car parking
• Employee referral bonus
• Jubilee program
• Employee Assistance Program (EAP)
• Global career opportunities with a strong record for promoting internally
• Professional training and development: We are passionate about people and seeing them succeed.
• We love innovation, so we offer a collaborative environment where idea sharing and thinking outside the box is encouraged
• We care for the planet and want to make a difference for the future

At TOMRA we proudly recognise cultural diversity, inclusiveness of thought and individuals to create a great working environment for our employees. So, even if you don’t think you tick all the boxes and the requirements, but you have what it takes, we would still like to hear from you.