Service Manager

O'Connors; New South Wales; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Company vehicle

Phone

Staff discounts

Leadership development

Job summary

O’Connors in Australia is seeking an experienced Service Manager to lead our Service Department. Reporting to the Branch Manager, you will drive team performance, customer satisfaction, and achievement of key business objectives across the workshop.

You will mentor a high-performing service team, manage workshop operations, oversee warranties and budgets, and pursue growth opportunities while upholding safety and quality standards across all service activities.

Qualifications

• Proven leadership and people management experience.
• Strong operational and commercial skills in a workshop/service environment.
• Excellent communication and customer relationship skills.

Responsibilities

• Lead, mentor and develop a high-performing service team.
• Manage workshop operations, scheduling and technician allocation.
• Drive productivity, efficiency and timely completion of repair orders.
• Build strong customer relationships and ensure a positive service experience.
• Oversee warranty administration, invoicing and operational compliance.
• Manage service department budgets and performance reporting.
• Identify opportunities to grow the service business and strengthen customer engagement.
• Promote a strong safety culture and commitment to O’Connors’ values.

Skills

People leadership

Workshop ops

Customer relations

Job description

O’Connors has been proudly supporting Australian farmers for over 60 years, delivering leading agricultural machinery, precision farming technology and trusted aftersales support across regional Australia.

We are seeking an experienced and motivated Service Manager to lead our Service Department.

This is an exciting leadership opportunity for someone who enjoys developing people, driving operational performance and delivering exceptional customer service.

About the Role

Reporting to the Branch Manager, you will lead the Service Department and be responsible for ensuring strong team performance, customer satisfaction and achievement of key business objectives.

Key responsibilities include:

• Leading, mentoring and developing a high-performing Service team
• Managing workshop operations, scheduling and technician allocation
• Driving productivity, efficiency and timely completion of repair orders
• Building strong customer relationships and ensuring a positive service experience
• Overseeing warranty administration, invoicing and operational compliance
• Managing service department budgets and performance reporting
• Identifying opportunities to grow the service business and strengthen customer engagement
• Promoting a strong safety culture and commitment to O’Connors’ values.

About You

To be successful in this role, you will bring:

• Proven leadership and people management experience
• Strong operational and commercial skills within a workshop, service or technical environment
• Excellent communication and customer relationship skills
• The ability to motivate and engage a team to achieve results
• Strong organisational skills and attention to detail
• A commitment to continuous improvement, safety and quality outcomes

Experience in agriculture is highly regarded; however, candidates from the automotive, trucking, transport, heavy equipment, mining or related industries are encouraged to apply.

Why Join O’Connors?

• Lead a key department within a respected and growing organisation
• Competitive remuneration package including company vehicle and phone
• Employee benefits and staff discounts
• Ongoing leadership development and career progression opportunities
• A supportive and collaborative team culture
• The opportunity to make a genuine impact on business performance and customer outcomes

1. Leadership and People Management

Demonstrated ability to lead, motivate and develop a high-performing service team, fostering a positive workplace culture while driving employee engagement, accountability and operational performance. Experience managing technicians, apprentices and support staff, including workload allocation, coaching and performance management.

2. Service Operations and Business Performance

Proven experience managing workshop or service department operations to achieve key performance indicators, including labour recovery, profitability, workflow scheduling, cost control, invoicing, warranty administration and continuous improvement initiatives. Ability to effectively manage resources and drive sustainable department growth.

3. Customer Service and Stakeholder Relationship Management

Strong customer service and communication skills with the ability to build and maintain positive relationships with customers, suppliers and internal stakeholders. Demonstrated experience managing customer expectations, resolving issues, and ensuring high levels of customer satisfaction throughout the service process.