Service Manager

Amana Living; Perth; On-site; AUD 110,000 - 150,000; Full time

Benefits offered by this job

Competitive rates

Salary packaging benefits up to $18,

Health and wellbeing programs and more

Ongoing training and development to ke

Access to our Employee Assistance Plan

Job summary

Amana Living's Peter Arney Home in Salter Point, WA, seeks a Service Manager to oversee residential care facilities, lead clinical teams and ensure delivery of quality care while managing daily operations.

You will drive budgeting, staffing, audits and continuous improvement, collaborate with HR, and provide after-hours support as part of a senior operations team. This role demands extensive aged care management, dementia care knowledge and governance experience.

Qualifications

• Extensive facility management experience in an Aged Care environment.
• Experience with funding assessments and submissions.
• Knowledge of dementia care and related needs.
• Proven leadership and people management experience.
• Strong change management with history of strategic/operational change.
• Ability to manage finances and operate within budgets; strong communication.
• Vaccinations, Police Clearance, NDIS checks and other pre-employment requirements.

Responsibilities

• Lead clinical teams and ensure care meets standards.
• Monitor, report clinical KPIs and mitigate risks.
• Monitor and manage financial KPIs and budgets.
• Ensure audits comply with policy and statutory requirements.
• Contribute to budget preparation and maintain financial controls.
• Coordinate resident and relative meetings.
• Provide updates on continuous improvement plans.
• Manage staffing rosters and collaborate with HR on recruitment and retention.
• Provide after-hours on-call support to Operations/General Manager.

Skills

Leadership

Budgeting

Change management

Communication

Dementia care knowledge

Education

Nursing registration with AHPRA

Job description

As a Service Manager you will be responsible for the effective management of residential care facilities at Peter Arney Home in Salter Point. The role is responsible for leading and managing staff and ensuring the delivery of quality clinical and allied health care to our residents, whilst managing daily operations.

What You'll Do

The successful Service Manager will have the opportunity to lead across a diverse range of care models, including mental health, respite, and transition care. This role offers a unique opportunity to broaden their leadership experience while making a meaningful impact across specialised programs that support residents with varied and evolving needs.

• Lead clinical teams, ensuring the care provided to residents meets and exceeds the organisation's clinical care standards
• Monitor, manage and report clinical KPIs, ensuring proactive and timely action is taken to identify and mitigate risks
• Monitor and manage financial KPIs ensuring targets are achieved and action is taken to identify and mitigate risks
• Ensure audits are undertaken in accordance with planned schedules and all operations comply with organisational policy and procedures which meet statutory and regulatory requirements
• Contribute to the preparation of the facility's operating budget and manages operations effectively to remain within budgets
• Coordinate and lead regular resident and relative meetings
• Provide regular updates and monitoring of the facility's plan for continuous improvement
• Ensure staffing rosters adequately support the site, communicating and working with HR in the recruitment, onboarding and retention of a valued and skilled workforce
• Conduct regular staff performance reviews, address performance gaps and initiate improvement plans in collaboration with HR
• Provide after hours/on call support, escalating incidents where appropriate to the Operations Manager/General Manager of Residential Care

What You'll Need

• Extensive facility management experience in an Aged Care environment
• Previous experience in overseeing funding assessments and submissions and submissions
• Sound knowledge and previous experience working with people living with dementia
• Proven leadership and people management skills
• Excellent change management skills with a proven record of leading and implementing significant strategic and operational change
• Demonstrated ability to manage finances and operate within budgetary requirementsStrong communication and interpersonal skills
• Evidence of Current Flu vaccinations per Amana Living policies (or willing to obtain)
• Ability to obtain a National Police Clearance (within 6-months validity)
• Successful completion of pre-employment form and reference checks
• NDIS Screen Check (or willingness to obtain)
• Willingness to undergo a Bankruptcy check
• Valid WA drivers licence
• Nursing registration with AHPRA (Registered Nurse)

Why Choose Amana Living?

Amana Living is one of the largest Aged Care providers in Western Australia and has been responding to the needs of older people and those who care for them since 1962. We offer a broad range of services, including residential care homes, transition care programs, retirement living villages, home care, day care, respite, and dementia specific services. Together, we enable older people to maintain their individuality, providing what is needed to support a fulfilling life.

Our vision is a community where every older person is honoured and valued. Our mission is together, we enable older people to maintain their individuality, providing what is needed to support a fulfilling life. Our values are compassion, collaboration, curiosity, inclusion and trust. Amana Living is proud to lead in reforms that benefit our workforce, caring for those who care for a career.

• Competitive rates
• Salary packaging benefits up to $18,550
• Health and wellbeing programs and more!
• Ongoing training and development to keep your skills growing.
• Access to our Employee Assistance Program

At Amana Living, we value diversity and welcome applicants from all backgrounds, including those who identify as living with disability, are Aboriginal or Torres Strait Islander, or members of the LGBTIQA+ community. Join us in making a difference!