Team Leader Solutions

Amana Living; Perth; Hybrid; AUD 75,000 - 95,000; Full time

Benefits offered by this job

Competitive rates

Salary packaging benefits up to $18, 5

Health and wellbeing programs

Ongoing training and development

Employee Assistance Program

Job summary

Amana Living is seeking a Team Leader in Perth CBD to provide leadership to a team of domestic cleaners, ensuring a high level of service aligned with our vision and values. This full-time role covers 76 hours per fortnight and involves mentoring, onboarding, and performance management.

You will oversee staff performance, conduct regular 1:1s, facilitate training, and collaborate with HR and the Hospitality Manager. A supportive environment and opportunities for development are offered.

Qualifications

• Experience in leading and supervising a team in a care setting or similar environment.
• Ability to mentor and coach staff and provide direction.
• Experience facilitating meetings and training sessions.

Responsibilities

• Provide day to day support, mentoring, coaching and guidance to the Solutions Cleaning Team
• Facilitate onboarding and orientation of new staff and issue company property
• Role model best practice in client care and coach staff accordingly
• Conduct annual staff performance evaluations
• Maintain regular communication with the cleaning team to meet outcomes
• Manage staff performance issues with HR and Hospitality Manager
• Lead regular SBAL staff meetings and update on team dynamics
• Prepare weekly payroll-related reports for Finance Department

Skills

Team leadership

Mentoring

Coaching

Meeting facilitation

People management

Education

Tertiary Qualifications in Frontline Management

Tools

Microsoft Office

Microsoft Teams

Job description

Job no: 498078
Work type: Full time
Location: Perth CBD, Inner & Western Suburbs
Categories: Team Leader

The Role

We are looking for someone to provide direct leadership, support and direction to a team of Domestic cleaners to ensure a high level of cleaning service is provided to our clients, demonstrating and promoting Amana Living’s vision, mission and values! This a full-time position, 76 hours per fortnight.

What you’ll do

• Provide day to day support, mentoring, coaching and guidance to the Solutions Cleaning Team
• Facilitate the onboarding and orientation of new staff members to SBAL, including the issuing of company property and equipment as required for the position and assisting in training of new domestic cleaners as required
• Role modelling best practice when delivering client care and coaching new/existing staff to do the same
• Provide annual performance evaluations of staff
• Maintain regular communication with the cleaning team wherever possible to establish and maintain relationships and provide direction toward expected outcomes
• Effectively managing staff performance, addressing performance issues as they arise in liaison with HR and the Hospitality Manager
• Conducting regular 1:1 meeting with staff, to reinforce the Amana Living culture, expectations of behaviour and to provide an opportunity for discussion and development prospects
• Conduct onsite visits in relation to performance issues, staff requests and to provide ongoing support to staff
• Respond to staff queries or concerns, providing direction and assistance in a timely manner
• Planning and leading regular SBAL staff meetings, providing necessary updates to improve team dynamics, sustain relationships and increase a sense of belonging for staff
• Following up on all issues of SBAL activity that impact on timely uploading of payroll data, prepare and provide weekly reports to Finance Department for billing purposes
• Processing and monitoring leave requests and history in conjunction with the Hospitality Manager, addressing issues of sick leave with staff when required.
• Monitoring all staff records and support individual key workers to develop positive working relationships with clients.
• Attending and actively participating in compulsory training sessions and team meetings.
• Actively participate in incident meetings and follow up with any incidents/hazards involving Domestic cleaner in a timely matter.
• Contributing to the continuous improvement of own work practices and acting to enhance the professional development of self.
• All other duties or projects as directed by the Hospitality Manager and Head of Hospitality Experience
• Performing all duties and interacting with management, staff, residents/clients and their families, and any other person in the work environment in accordance with Amana Living’s Vision, Mission and Values.

What you’ll need

• Previous experience as a Team Leader, Supervisor and/or similar role (Within Aged Care or Health Industry is desirable but not essential)
• Demonstrated experience in leading and supervising a team, including addressing performance management issues
• Previous experience in facilitating meetings, training/education sessions
• Proficient in Microsoft Office applications, including Microsoft Teams
• Knowledge of the Aged Care industry and Home Care Standards and Guidelines (desirable but not essential)
• Tertiary Qualifications in Frontline Management
• National Police Clearance Certificate (no older than 6 months)
• Current WA C Class Driver Licence

Why Choose Amana Living?

Amana Living is one of the largest Aged Care providers in Western Australia and has been responding to the needs of older people and those who care for them since 1962. We offer a broad range of services, including residential care homes, transition care programs, retirement living villages, home care, day care, respite, and dementia specific services. Together, we enable older people to maintain their individuality, providing what is needed to support a fulfilling life.

Our vision is a community where every older person is honoured and valued. Our mission is together, we enable older people to maintain their individuality, providing what is needed to support a fulfilling life. Our values are compassion, collaboration, curiosity, inclusion and trust. Amana Living is proud to lead in reforms that benefit our workforce, caring for those who care for a career.

• Competitive rates
• Salary packaging benefits up to $18,550
• Health and wellbeing programs and more!
• Ongoing training and development to keep your skills growing
• Access to our Employee Assistance Program

At Amana Living, we value diversity and welcome applicants from all backgrounds, including those who identify as living with disability, are Aboriginal or Torres Strait Islander, or members of the LGBTIQA+ community. Join us in making a difference!

Advertised: 13 Oct 2026 W. Australia Standard Time
Applications close: Open until filled
Position Description