Senior Incident & Problem Manager - Contract, Transformation

Emmbr; City of Melbourne; On-site; AUD 110,700 - 147,600; Part time

Job summary

A leading IT organization in Melbourne seeks an Incident & Problem Manager for a 3-month contract role. You will oversee incident responses, investigate high-impact issues, and drive problem resolution activities while collaborating with cross-functional teams. Ideal candidates possess strong leadership skills, familiarity with ServiceNow, and an ITIL certification. Competitive daily rates offered.

Qualifications

• Proven ability to lead complex incident response efforts.
• Strong written and verbal communication skills.
• Experience with incident, major incident, and problem management processes.

Responsibilities

• Oversee incident response efforts ensuring resolution within SLAs.
• Investigate escalated incidents with the Transformation Team.
• Facilitate recovery activities post-resolution.

Skills

Leadership in incident response

Strong communication skills

Trend identification and analysis

ServiceNow expertise

ITIL certification

Job description

A leading IT organization in Melbourne seeks an Incident & Problem Manager for a 3-month contract role. You will oversee incident responses, investigate high-impact issues, and drive problem resolution activities while collaborating with cross-functional teams. Ideal candidates possess strong leadership skills, familiarity with ServiceNow, and an ITIL certification. Competitive daily rates offered.