Service Lead

Wellways Australia Limited; Canberra; On-site; AUD 80,000 - 84,000; Full time

Benefits offered by this job

Salary packaging up to $15,899

Meal and Entertainment allowance up to

Paid parental leave after 12 months

Employee Assistance Program

Job summary

Wellways Australia Limited is seeking a Service Lead to drive the performance and operation of an allocated service, ensuring safe, participant-centred delivery across ACT locations. The role requires hands-on leadership and workforce supervision, aligned with funding, quality standards and organisational priorities.

The role covers ASUSD residential services operating 24/7 in partnership with MHJHADS, with regular travel between locations and a base in Lyneham.

Qualifications

• Leadership experience in community health or human services.
• Experience leading teams and workforce capability development.
• Ability to manage performance and operational issues for service delivery.
• Valid Driver’s Licence and willingness to travel between sites.
• Working with Vulnerable Persons Check and NDIS screening requirements.
• Police check (within 12 months) and International check if applicable.

Responsibilities

• Lead delivery of allocated services to ensure safe, high-quality and participant-centred outcomes.
• Monitor service performance against agreed outcomes and implement improvements.
• Undertake reporting as outlined by funder and organisational requirements.
• Support collaborative approaches that improve participant pathways and service integration.
• Support teams to embed partnership, participant voice, choice and self-determination across sites.
• Support effective collaboration with internal teams.

Skills

Leadership

Team management

Communication

Problem solving

Education

Tertiary qualification in health, human services or related discipline

Job description

Build a rewarding career with an organization that truly puts people first! Full-time role based in Lyneham ACT SCAHDS Level 6B ($58.37-$60.95) + Super+ salary packaging benefits.

Wellways is committed to reconciliation, lived experience and inclusivity. We strongly encourage and warmly welcome people from Aboriginal and Torres Strait Islander communities, people with a lived experience of mental health and disability and people who identify as LGBTIQA+ to apply. Even if you only meet some of the criteria, we’d love to hear from you.

About the role

The Service Lead is responsible for leading the performance and effective operation of an allocated service, program or work area, ensuring safe, effective and participant-centred service delivery in accordance with organisational, contractual and legislative requirements. You’ll provide operational leadership, workforce supervision, with accountability for achieving service outcomes, in line with organisational priorities and quality standards.

This role will be primarily based across office sites, with regular physical presence required across allocated service locations. This role provides service leadership across the Adult Step Up Step Down (ASUSD) residential program, which operates 24/7 in partnership with Mental Health, Justice Health and Alcohol & Drug Services (MHJHADS).

Key responsibilities

• Leading delivery of allocated services to ensure safe, high-quality and participant-centred outcomes.
• Monitor service performance against agreed outcomes and identify and implement improvements where required.
• Undertake reporting as outlined by funder and organisational requirements.
• Support collaborative approaches that improve participant pathways and service integration.
• Support teams to embed partnership, participant voice, choice and self-determination with participants, families and carers across allocated sites.
• Support effective collaboration with internal teams.

Qualifications and essential Requirements

• Tertiary qualification in health, human services, social sciences or a related discipline, or an equivalent combination of qualifications and experience.
• Demonstrated experience leading community, health or human services and leading teams and supporting workforce capability.
• Demonstrated ability to manage performance, resolve operational issues and achieve outcomes within a service, program or work area.
• Current valid Driver’s License and willingness to travel regularly between allocated service locations as required.
• Current Working with Vulnerable Persons’ Check, Right to Work within Australia and 100 points of ID NDIS Workers Screening check and NDIS Orientation Module.
• Current Police Check (within the last 12months) and International Police Check (if appliable).

About Us

Wellways connects people, strengthens families, and transforms communities for individuals of all ages experiencing disabilities or challenges to their social and emotional wellbeing. A leading for purpose mental health and disability support organisation operating nationally, our services span mental health, disability and community care and reach more than 7000 people each year.

Working with a diverse range of people, Wellways creates an inclusive community where everyone can imagine and achieve their hopes and potential.

What we offer

A purpose driven culture where people can thrive, everyone is respected, and differences are valued.

• Salary packaging up to $15,899 enables you to spend a portion of your salary before it is taxed to pay for things like rent, mortgage repayments, car leasing.
• Meal and Entertainment allowance via salary packaging up to $2,650 per annum.
• Paid parental leave after 12 months of ongoing employment.
• Access for you and your family to our Employee Assistance Program.

For a confidential discussion about the role, we encourage you to contact Kaylene Whitaker at [e-mail].

Wellways is committed to the safeguarding of children and vulnerable people. Successful applicants must undergo a comprehensive screening process prior to their commencement.

Culture

We’re passionate about our work, which is enjoyable, challenging and rewarding. All of our teams work to ensure everyone can imagine and achieve their hopes and potential.

We know that people are unique and the experts on their life and are not defined by impairments, diagnosis or labels. We aim to specifically promote safety and inclusivity for LGBTIQ+ and First Nations communities.

Applications Close 02/10/2026.

Wellways is a leading not-for-profit mental health and disability support organisation operating in Queensland, New South Wales, the Australian Capital Territory, Victoria and Tasmania. Our services span mental health, disability and community care and reach more than 7000 people each year. Our 2000 staff work to create an inclusive community where everyone can imagine and achieve their hopes and potential. We connect people, strengthen families and transform communities for individuals of all ages experiencing disabilities or challenges to their social and emotional wellbeing. Our Practice Principles guide how we work and interact with participants and partners, with our colleagues and within our communities. To see our Practice Principles poster visit https://media.wellways.org/inline-files/ww383_Practice_Principles.pdf