Service Experience Officer

QUT (Queensland University of Technology); Brisbane; Hybrid; AUD 81,000 - 108,000; Full time

Benefits offered by this job

Flexible hybrid work arrangements

Competitive remuneration with up to 17

Superannuation and leave loading 17.5%

Job summary

Queensland University of Technology seeks a Service Experience Officer to join Student Administration, People Services. The role delivers responsive administrative support to students, staff and stakeholders in a fast-paced environment, triaging requests, providing clear guidance, and ensuring accurate data entry across university systems.

The successful candidate will display strong digital literacy, communication and organisational skills, with a focus on equity and Indigenous engagement.

Qualifications

• Education, training and/or relevant experience equivalent to completion of an associate diploma with at least two (2) years subsequent relevant work experience.
• Demonstrated ability to acquire, interpret, apply and provide advice on legislation, policy and procedures.
• Proven ability to work independently and as part of a team with strong organisation and prioritisation.
• Demonstrated digital literacy including using large corporate systems and data entry.

Responsibilities

• Provide responsive, accurate admin support to students, staff and stakeholders.
• Triages, assesses and processes a broad range of Student Administration requests.
• Deliver clear and personalised advice across multiple communication channels.
• Ensure accurate data entry across university systems and contribute to data quality.

Skills

Digital literacy

Communication

Organisational skills

Attention to detail

Policy interpretation

Indigenous engagement

Education

Associate diploma or equivalent with 2+ years experience

Tools

Microsoft Excel

Student information systems

Job description

• Remuneration: $95,981 to $108,257 pa (HEW5) (inclusive of $81,105 to $91,478 salary pa, 17% superannuation and 17.5% recreation leave loading)
• Location: Kelvin Grove (hybrid option available)
• Open to: Applicants who have ongoing full-time work rights in Australia. In support of our strategic priority of Indigenous Australian success, Aboriginal Australians and Torres Strait Islander people are encouraged to apply.

• $81,105 to $91,478
• Ongoing, full-time
• Kelvin Grove (hybrid option available)
• Reference number: 26559
• Term: Ongoing, full-time basis
• Remuneration: $95,981 to $108,257 pa (HEW5) (inclusive of $81,105 to $91,478 salary pa, 17% superannuation and 17.5% recreation leave loading)
• Location: Kelvin Grove (hybrid option available)
• Open to: Applicants who have ongoing full-time work rights in Australia. In support of our strategic priority of Indigenous Australian success, Aboriginal Australians and Torres Strait Islander people are encouraged to apply.

Who are we looking for?

We are seeking a Service Experience Officer to join Student Administration, People Services, Administrative Division.

The Service Experience Officer plays a key role in delivering responsive, accurate and high-quality administrative support to QUT students, staff and stakeholders. Working in a fast-paced, high-volume environment, the position triages, assesses and processes a broad range of Student Administration requests, provides clear and personalised advice across multiple communication channels, and ensures accurate data entry across university systems. We are seeking a collaborative and solutions-focused professional with strong digital literacy, communication and organisational skills, excellent attention to detail, and the ability to interpret and apply relevant policies and procedures. The successful applicant will contribute to an inclusive, student-centred service culture and support continuous improvement across the team. This is an ongoing, full-time position based at QUT's Kelvin Grove campus, with opportunities for flexible and hybrid working arrangements.

We're offering this role as a hybrid position as part of QUT's commitment to embracing the opportunities created by a more virtual and connected world.

About Us

QUT is a major Australian university with a global outlook and a 'real world' focus. We are an ambitious and collaborative institution that seeks to equip our students and graduates with the skills they will need in an increasingly disrupted and challenged world.

QUT's Student Administration department, within the People Services Portfolio, delivers essential services across the student lifecycle, including admissions, enrolment, fees and billing, timetabling, examinations, academic records, progression and graduation. Working collaboratively with specialist teams across the University, the department supports domestic, international and research students and contributes to an inclusive, responsive and high-quality student experience..

What You Need To Succeed

• Education, training and/or relevant experience equivalent to completion of an associate diploma with at least two (2) years subsequent relevant work experience.
• Demonstrated ability to acquire, interpret, apply and provide advice and guidance on legislation, policy, procedures and student administration operations.
• Proven ability to work independently and as a productive member of a team with the ability to use initiative and plan, organise and prioritise workloads in order to meet tight and conflicting deadlines.
• Demonstrated digital literacy including the ability to use a large corporate computer system to input, access, extract and interpret data, as well as experience in using spreadsheets and other software applications.
• Demonstrated ability to contribute to a culture that is committed to high quality client-focused service in a demanding and high paced environment and continuous improvement.
• Demonstrated ability to provide excellent service to a large and diverse client and stakeholder group across organisational boundaries with a high degree of accuracy and attention to detail, including well developed written and interpersonal skills.
• Demonstrated commitment to equity, diversity and Indigenous Australian engagement.

Life at QUT

We're Committed To Building a Culture That Fosters Connection Between People And Purpose. Beyond Personal And Professional Fulfillment, a Career At QUT Offers

• A healthy work-life balance with a blend of on-campus and off-campus work arrangements for applicable positions.
• Competitive remuneration with up to 17% superannuation and leave loading of 17.5%.
• Generous parental leave including primary carer parental leave of up to 26 weeks (including 17% super).
• Stay healthy with Fitness Passport and enjoy discounted rates on private health insurance.
• Purchased Leave Scheme - up to 8 extra weeks.
• Salary Packaging Scheme for additional superannuation contributions, vehicle leasing, and on-campus services such as childcare, parking, and gyms.
• Numerous opportunities for professional development including leadership programs and workshops, and our study assistance scheme.
• Commitment to our Indigenous Australian staff through initiatives such as the Indigenous Australian Staff Network, Cultural and Ceremonial Leave, Staff Development Workshops, and representation on university committees.

Explore more benefits of life at QUT .

Belong at QUT

We are guided by our values of Ambition, Integrity, Inclusiveness, Innovation, and Academic Freedom and our QUT Connections in our mission to inspire and shape the next generation of change-makers.

As part of our commitment to fostering an inclusive workplace, we proudly support our Indigenous Australians Employment Strategy , aiming for an Indigenous Australian workforce participation of 3.6%. We extend a warm invitation to Aboriginal Australians and Torres Strait Islander people to join us in pursuing a rewarding career at QUT.

We believe that diversity is our strength and are dedicated to creating safe, inclusive spaces where everyone can thrive. We strongly encourage individuals from diverse cultures, ages, linguistic backgrounds, sexual orientations, and gender identities, and those who are living with disabilities to apply for positions at QUT.

At QUT, diversity is not just embraced - it's celebrated. See our commitment

View the job details at: Queensland University of Technology - Service Experience Officer

Job opens: 01-Oct-2026

Applications Close: 18-Oct-2026 at 11.30pm