Service Executive

AON; City of Melbourne; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Comprehensive benefits package

Global Wellbeing Days

Access to various working-style solutions

Job summary

AON is seeking a Service Executive in Melbourne to enhance customer experience and deliver profitable growth. In this hybrid role, you will collaborate with various client-facing teams to manage client accounts, respond to inquiries, and support policy management.

The ideal candidate will have experience in the commercial insurance sector, strong communication skills, and a commitment to exceptional client service. AON offers comprehensive benefits and values continuous learning, providing a supportive work environment.

Qualifications

• Relevant experience in commercial insurance sector.
• Strong client account management skills.
• Commitment to exceptional client service.
• Excellent relationship and communication skills.
• Desire for ongoing training and development.
• Tier 1 qualifications highly regarded.

Responsibilities

• Collaborate with Client Managers and Executives.
• Assist in client account management and support.
• Manage quote slips, invoicing, and premium calculations.
• Provide leadership to Service Specialists.

Skills

Commercial insurance sector experience

Client account management

Exceptional client service

Relationship skills

Communication skills

Tier 1 qualifications

Job description

Service Executive

The Aon Client Services team (ACS) is a business‑critical operating unit and a cornerstone of our drive to enhance customer experience and deliver profitable growth. With a presence in six locations across Australia, ACS provides best‑in‑class client service support across all market segments.

We are looking for organised, diligent and customer‑focused professionals to join the team. This hybrid role is an opportunity to advance your career with a global market leader.

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. We are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.

What the day will look like

Based at our Melbourne CBD office you will collaborate with Client Managers, Client Executives and Account Executives across multiple sectors. You will assist with client account portfolio management, attend client meetings, respond to queries, and support tender responses, policy wordings, renewals, claims histories, endorsements, and reporting. Responsibilities also include managing quote slips, invoicing, complex premium calculations, and providing leadership to Service Specialists.

How this opportunity is different

As an Aon colleague, you will learn and grow alongside some of the most talented people in the business, who genuinely want you to be the best version of yourself. We value authenticity and inquisitiveness, and encourage colleagues to bring something unique to the team.

Skills and experience that will lead to success

• Relevant experience working within the commercial insurance sector as a broker or similar.
• Comparable client account management or broking experience.
• Commitment to exceptional client service.
• Exceptional relationship and communication skills.
• Desire to develop skills and knowledge through ongoing training.
• Tier 1 qualifications are desirable.

How we support our colleagues

In addition to a comprehensive benefits package and an inclusive workforce, we offer an agile environment that allows you to manage your wellbeing and work/life balance. All colleagues enjoy two Global Wellbeing Days each year and have access to a variety of working‑style solutions.

Our continuous learning culture inspires and equips you to grow and achieve your fullest potential. Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves.

Equal Employment Opportunity

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. For more information about reasonable accommodations, email [e-mail].