Service Desk Team Leader (Day Shift)

TR3 Recruitment; Adelaide; On-site; AUD 58,000 - 80,000; Full time

Job summary

TR3 Recruitment in Adelaide CBD is seeking an experienced Service Desk Team Leader for a full-time contract with a government client. You will lead and support a team of Service Desk Officers, focusing on performance, coaching, and delivering excellent customer service.

The role is day shift, 37.5 hours per week, with a pay rate of $50 per hour. A current National Police Check issued within the last 12 months is required.

Qualifications

• Experience leading ICT/Service Desk teams.
• Strong customer service focus and communication skills.
• Ability to drive performance against KPI and continuous improvement.

Responsibilities

• Lead and develop a team of Service Desk Officers.
• Drive performance, skills development and high standards of customer service.
• Contribute to quality improvement initiatives and process development across the Service Desk.
• Lead problem solving and service improvements.

Skills

Leadership

Customer service

Performance management

Continuous improvement

Job description

Are you an experienced Service Desk professional ready to step into a leadership role with a government client? We are currently recruiting an experienced Service Desk Team Leader for a full-time contract opportunity based in Adelaide CBD.

YOU

Bring your ICT Service Desk leadership experience and strong customer service focus to this opportunity. Your ability to lead and develop a team, manage performance against KPI’s and drive continuous improvement will see you thrive in this role.

THE ROLE

You will lead and support a team of Service Desk Officers, focusing on performance, skills development and delivering a high standard of customer service. You will also contribute to quality improvement initiatives, process development and problem solving across the Service Desk. This is a day shift role, Monday to Friday, working 37.5 hours per week.

THE CLIENT

Our client is a government organisation offering the opportunity to work within a professional ICT environment, supporting a team focused on quality service delivery and continuous improvement.

THE DETAILS

• $50.00 per hour
• Monday to Friday | 37.5 hours per week
• Day shift
• Current National Police Check issued within the last 12 months required

TR3 RECRUITMENT

We are a South Australian owned and operated firm specialising in the provision of tailored recruitment and consulting services. Our primary objective is to provide the best possible service to our candidates and our clients, whilst upholding our driving principles of sustainability, mutuality and trust.

TR3 Recruitment is committed to fostering a culture that embraces and values diversity and inclusion. Applicants of all ages, people with a disability and/or Aboriginal and Torres Strait Islander people who meet the requirements of this position are strongly encouraged to apply. If you have any support or access requirements, we encourage you to advise us at time of application.