Service Desk Officer — Flexible Hours, Growth & Wellbeing

GHA; Traralgon; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Salary packaging

Meals/Entertainment benefit

Professional development

Staff Wellbeing Centre access

Fitness Passport gym discounts

Job summary

Gippsland Health Alliance (GHA) is seeking a Service Desk Officer to provide frontline ICT support across Gippsland Health Alliance member organisations. The role offers full-time, part-time or casual arrangements within a fast-paced ICT Operations team aimed at improving system reliability and user satisfaction.

Responsibilities include triaging calls, maintaining documentation, onboarding users, and collaborating with IT teams to resolve incidents.

Qualifications

• Excellent customer service and clear communication with diverse users.
• Strong organisational and time management skills.
• Understanding of computer systems and ICT support principles.
• Ability to work independently in a fast-paced, rotating shift environment.
• ITIL knowledge or IT qualifications and familiarity with service desk systems.

Responsibilities

• Provide Level 1 ICT support, triaging and resolving service desk calls in line with SLAs.
• Deliver excellent customer service and accurately capture call information.
• Support user administration and application access across GHA systems.
• Maintain Service Desk documentation, procedures and reporting.
• Promote and assist onboarding of new users and ongoing system knowledge.
• Collaborate with internal and external stakeholders to resolve incidents and drive service improvement.

Skills

Customer service

Time management

ICT basics

Teamwork

Problem solving

ITIL knowledge

IT qualifications

Education

Certificate/Diploma in IT

Tools

MS Windows

MS Office

Exchange

Job description

Gippsland Health Alliance (GHA) is seeking a Service Desk Officer to provide frontline ICT support across Gippsland Health Alliance member organisations. The role offers full-time, part-time or casual arrangements within a fast-paced ICT Operations team aimed at improving system reliability and user satisfaction.

Responsibilities include triaging calls, maintaining documentation, onboarding users, and collaborating with IT teams to resolve incidents.