Service Desk Analyst: Fast-Track to Cyber & CloudOps

AC3 Pty Limited; Sydney; Hybrid; AUD 63,000 - 77,000; Full time

Benefits offered by this job

On-Call paid extra

Hybrid work flexibility

Funded certifications

Structured L&D program

Job summary

AC3 Pty Limited in Sydney is hiring for a Level 2 Service Desk role. You will master core support disciplines across Microsoft environments, including Windows, AD, and Office 365, while building exposure to Cyber Security SOC or CloudOps.

AC3 offers a structured L&D path, mentorship, cross-team collaboration and a fixed-term contract with potential extension. The role includes on-call pay, hybrid flexibility at Sydney CBD, and opportunities to grow within a leading Australian MSP.

Qualifications

• 3+ years in a service desk or technical support
• Proficient in Windows 10/11, Active Directory and Office 365
• Experience with ITSM ticketing systems
• Strong communication and willingness to learn

Responsibilities

• Triage, resolve and elevate technical issues via phone, email and self-service channels
• Maintain high ticket quality, resolution rates and customer communication
• Monitor task queues, prioritise effectively and maintain visibility on critical incidents
• Update knowledge base articles and contribute to peer upskilling
• Participate in induction of new team members and cross-functional projects
• Gain early exposure to security and cloud infrastructure tooling as part of your development plan

Skills

Service desk experience

Windows 10/11

Active Directory

Office 365

ITSM

Tools

ServiceNow

Job description

AC3 Pty Limited in Sydney is hiring for a Level 2 Service Desk role. You will master core support disciplines across Microsoft environments, including Windows, AD, and Office 365, while building exposure to Cyber Security SOC or CloudOps.

AC3 offers a structured L&D path, mentorship, cross-team collaboration and a fixed-term contract with potential extension. The role includes on-call pay, hybrid flexibility at Sydney CBD, and opportunities to grow within a leading Australian MSP.