Service Desk Analyst – IT Support & Networking

Bolton Clarke Careers; City of Brisbane; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Salary packaging

Private health insurance

Gym discounts

Employee Assistance Program

Job summary

Bolton Clarke Group in Australia is seeking a Service Desk Analyst to deliver Level 1 and 2 IT support across local and wide area networks. You will troubleshoot software and hardware issues, log incidents, and escalate when needed to keep systems secure and performing.

You will document solutions, update self-help resources, and contribute to knowledge base articles while following service standards and ITIL practices.

Qualifications

• Bachelor’s degree in IT/CS or related discipline preferred; commensurate experience considered.
• ITIL certification preferred.
• Experience in service desk support and resolving end-user issues is preferred.

Responsibilities

• Resolve Level 1 and 2 incidents and requests across applications and hardware.
• Document resolutions and update knowledge base articles.
• Maintain data integrity in the service desk system and monitor resources to ensure performance and security.
• Adhere to service delivery standards, policies, and procedures; identify improvements.

Skills

Excellent communication

Planning & prioritisation

Analytical thinking

Troubleshooting

Incident management

Education

Bachelor’s degree in IT/CS

ITIL Certification

Tools

MS Office

MS SQL

Web technologies

Incident management tools

Job description

Bolton Clarke Group in Australia is seeking a Service Desk Analyst to deliver Level 1 and 2 IT support across local and wide area networks. You will troubleshoot software and hardware issues, log incidents, and escalate when needed to keep systems secure and performing.

You will document solutions, update self-help resources, and contribute to knowledge base articles while following service standards and ITIL practices.