Service Desk Analyst | Fixed Term

Estia Health; City of Melbourne; Hybrid; AUD 65,000 - 80,000; Full time

Benefits offered by this job

Blue Light Card discounts

Discounted car hire

Employee Assistance Program

Wellbeing App

Novated leasing

Workplace banking

ACN nurse discounts

Nib health discounts

JB HiFi discounts

Job summary

Estia Health is seeking a Service Desk Analyst for a 12-month maternity cover in Melbourne. You will deliver technical support for desktops, laptops, software, phones and peripherals, log incidents in the ITSM tool, and ensure timely responses within SLAs.

Training users and basic equipment maintenance are part of the role. The role requires minimum 2 years in a similar IT Service Desk position, strong Windows troubleshooting, and solid knowledge of Office 365.

Qualifications

• Minimum 2 years experience in a similar IT Service Desk role.
• Experience with PCs, printers, software and information security systems.
• Strong Windows troubleshooting and Office 365 knowledge.

Responsibilities

• Provide technical support for desktops, laptops, software, phones and peripherals.
• Log requests and incidents in the ITSM tool and respond within SLAs.
• Assist in operation and maintenance of shared equipment and training users.
• Provide after hours support on a rotational weekly basis.

Skills

Desktop troubleshooting

Software troubleshooting

ITSM tool experience

Windows 11 support

Office 365

Tools

ITSM system

Windows Server 2016

Job description

## Service Desk Analyst | Fixed TermApply: Melbourne Office: Full time: Posted Today: End Date: October 29, 2026 (28 days left to apply): 23396At Estia Health, we’re more than just a workplace: we’re a community dedicated to enriching lives and making a difference. If you’re passionate about aged care and want to be part of something meaningful, then we want to hear from you. Everyday, over 14,000 employees choose to make a difference at Estia Health, sharing a joint purpose to enrich and celebrate the lives of our residents. With 96 homes (and growing), across Queensland, New South Wales, South Australia and Victoria, you will play a part in positively impacting the lives of our residents and their families. **Join us in playing a special role in the future of aged care.** ## **About the Role** **12 months Maternity Leave cover position** As part of the Service Desk Team, we are looking for someone who can provide technical assistance and support to the organization's IT hardware, software, and systems **Traits that will help you succeed*** Provide technical support for desktops, laptops, software, phones, and peripheral equipment.* Troubleshooting and performing a variety of technical tasks.* Logging requests and incidents in the ITSM tool.* Responding to user support requests and inquiries within agreed timeframes and Service Level Agreements.* Assist in basic operation and maintenance of shared equipment.* Preparing detailed instructions, training, and educating users in the operation of technology systems.* Maintain knowledge of current trends, risk mitigation and security methods.* Provide after hours support on a rotational weekly basis.* Other duties as required **Essential skills and Experience*** Minimum 2 years experience in a similar IT Service Desk role.* Demonstrated skills in the installation, testing, troubleshooting and maintenance of PCs, printers, software, and information security systems.* Basic Microsoft Windows troubleshooting and hardware fault diagnosis, installations, and maintenance.* Experience with managing work through an IT Service Management tool.* Strong working knowledge of Microsoft desktop and server operating systems (e.g. Windows 11, Server 2016) and Office 365.* Excellent communication skills, written and verbal. **Benefits available:*** Retail savings with the Blue Light Card* Discounted car hire* Employee Assistance Program for you and your family* Free Wellbeing App to support your mental and physical health* Novated leasing for vehicles* Workplace banking support* ACN membership discounts for nurses* Discounted health insurance with nib health* Discounted JB HiFi Estia Health is committed to embracing diversity, equity and inclusion in our workplaces. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities. If you need assistance to participate in our application process, please let us know. Please be advised that we do not accept emailed applications for this position. To apply, simply click the 'Apply' button and follow the instructions provided. ***Note:** All shortlisted applicants will need to pass the required background checks. During the influenza season, all staff are required to provide evidence of a current influenza vaccination. If you are interested in a role, please ensure you apply online, as we do not accept emailed resumes.*