Service Desk Analyst - First-Line IT Support

Wirrigan Group; Parramatta; On-site; AUD 55,000 - 75,000; Full time

Job summary

Wirrigan Group in Parramatta, Australia, is seeking a Service Desk Officer on a 6-month contract. You will be the first point of contact for ICT incidents, providing basic hardware and software support and ensuring timely resolution within defined service levels.

The role emphasizes strong customer service and clear communication with internal stakeholders. Candidates should have experience in a service desk or contact centre and are welcome to apply if they have Remedy experience or willingness

Qualifications

• Experience in an operational service desk or contact centre.
• Strong customer service focus with excellent communication.
• Ability to troubleshoot basic hardware and software.
• Familiarity with Remedy helpdesk is a plus.

Responsibilities

• Act as the first point of contact for ICT inquiries and incidents.
• Troubleshoot and resolve basic hardware and software issues.
• Log, prioritise, and escalate incidents within SLAs.
• Collaborate with technology teams to ensure timely resolution.
• Communicate technical information clearly to customers.
• Demonstrate strong customer service focus.

Skills

Customer service

Communication

Troubleshooting

Incident management

Tools

Remedy

Job description

Wirrigan Group in Parramatta, Australia, is seeking a Service Desk Officer on a 6-month contract. You will be the first point of contact for ICT incidents, providing basic hardware and software support and ensuring timely resolution within defined service levels.

The role emphasizes strong customer service and clear communication with internal stakeholders. Candidates should have experience in a service desk or contact centre and are welcome to apply if they have Remedy experience or willingness