Service Desk Analyst

Seven West Media Limited; Sydney; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Exclusive discounts

Wellness perks

Recognition programs

Generous leave options

Fertility leave

Parental leave

Volunteering leave

Accelerate@SWM

SPARK Mentoring

Job summary

Seven West Media Limited in Sydney is seeking an IT Service Desk Analyst to help deliver reliable, secure and continuously improving IT services across Australia's leading cross‑platform media organisation. You will work closely with infrastructure, development, vendors and service providers, and report directly to the Service Delivery Manager.

This role is based in Sydney. Key duties include logging and prioritising incidents, diagnosing and resolving issues, installing and maintaining

Qualifications

• Demonstrated IT service desk experience in an ITIL-aligned environment.
• Experience supporting Microsoft technologies, including Windows, Microsoft 365, Active Directory, Exchange and SharePoint.
• Strong verbal and written communication skills, with a professional telephone manner and customer service focus.
• Sound analytical, troubleshooting and problem-solving skills, including the ability to identify root causes and emerging trends.

Responsibilities

• Act as a primary contact for IT incidents and service requests, accurately logging, assessing, prioritising and progressing each case
• Diagnose and resolve hardware, software, network, access and business application issues, escalating complex matters to the appropriate team within agreed timeframes
• Install, configure, maintain and upgrade workstations, operating systems, software, network equipment and related IT services
• Support secure remote access, wired and wireless networks, Cisco devices, endpoint protection and other cybersecurity controls

Skills

IT service desk

ITIL practices

Microsoft technologies

Windows

Active Directory

Exchange

SharePoint

Communication skills

Analytical thinking

Tools

ITSM tools

Job description

Seven West Media merged with Southern Cross Media Group (ASX: SXL) in January 2026 to create one of Australia’s most prominent media companies, with a market-leading presence across television, audio, publishing and digital.

Seven West owns some of Australia’s most renowned media businesses and platforms, including the Seven Network and its affiliate channels 7two, 7mate, 7flix and 7Bravo; 7plus; 7NEWS.com.au; LiSTNR; the Hit and Triple M radio networks; The Nightly; The West Australian; The Sunday Times; and PerthNow.

A day in the life…

You're a driven IT Service Desk Analyst joining our team to help us deliver reliable, secure and continuously improving IT services across Australia's leading cross-platform media organisation.

You'll work closely with infrastructure, development, vendors and service providers, and report directly to the Service Delivery Manager. This role is based in Sydney.

More specifically, you will

• Act as a primary contact for IT incidents and service requests, accurately logging, assessing, prioritising and progressing each case
• Diagnose and resolve hardware, software, network, access and business application issues, escalating complex matters to the appropriate team within agreed timeframes
• Install, configure, maintain and upgrade workstations, operating systems, software, network equipment and related IT services
• Support secure remote access, wired and wireless networks, Cisco devices, endpoint protection and other cybersecurity controls

What will you need

• Demonstrated IT service desk experience in an ITIL-aligned environment, with experience using IT service management tools
• Experience supporting Microsoft technologies, including Windows, Microsoft 365, Active Directory, Exchange and SharePoint
• Strong verbal and written communication skills, with a professional telephone manner and customer service focus
• Sound analytical, troubleshooting and problem-solving skills, including the ability to identify root causes and emerging trends

Still not convinced? Let us sweeten the deal!

• 7Perks: Exclusive discounts, wellness perks & recognition programs.
• Flexibility: Generous leave options including fertility, parental & volunteering leave.
• Growth: Learn your way with Accelerate@SWM, SPARK Mentoring programs & more.

From employee advocacy groups to our Reconciliation Action Plan and gender equality certification, we’re proud to lead the way in building an authentic, inclusive workplace.

Seven is proud to be the first media company in Australia to receive the WGEA Employer of Choice for Gender Equality certification and is a proud partner of UN Women.

Resumes from recruitment agencies will not be accepted.