Service Desk Analyst

Goodman Fielder Pty Limited; Sydney; Hybrid; AUD 60,000 - 78,000; Full time

Job summary

Goodman Fielder Pty Limited is seeking a Service Desk Analyst in Sydney to be the first point of contact for IT support. You will provide timely assistance via phone, email, chat, or our ITSM platform and help resolve or escalate incidents to maintain business continuity.

The role emphasizes strong communication, reliability, and a passion for learning about IT. Prior service desk experience is preferred but not essential, with potential familiarity of Active Directory and Office 365 being a

Qualifications

• Strong problem-solving and customer-focused communication skills.
• Experience providing IT support to end-users is valued.
• Familiarity with Windows environments and ITSM processes is a bonus.

Responsibilities

• Provide IT support via phone, email, chat, or ITSM platform and resolve or escalate issues.
• Log all interactions accurately and track incidents within SLA guidelines.
• Respond to urgent issues following established protocols to maintain business continuity.
• Participate in team meetings and knowledge-sharing to improve service delivery.

Skills

Problem-solving

Communication

IT support

Active Directory

Office 365

ITIL

Tools

Active Directory

Office 365

ITIL

Job description

Kickstart Your IT CareerJoin a flexible working culture in Macquarie ParkPlay a critical role in keeping our organisation running smoothlyIf you're a problem-solver with a passion for technology and helping others, this is your chance to shine!At Goodman Fielder, our purpose is to make everyday food better for everyone. We own a host of iconic brands that Australians trust and love. Join our team and help drive innovation and excellence across our business.What you'll do:As a Service Desk Analyst, you'll be the first point of contact for IT support, ensuring a timely and effective response to technical issues and service requests. Your day-to-day responsibilities include:Providing exceptional IT support via phone, email, chat, or our ITSM platform, resolving or escalating technical issues efficiently.Accurately logging all interactions and collaborating with the team to address incidents and requests within defined service level agreements (SLA's).Confidently responding to urgent and high-priority issues, following established protocols to maintain business continuity.Participating in team meetings and knowledge-sharing sessions to enhance efficiency and service delivery.What You'll BringA strong commitment to reliability and punctuality.A solutions-focused mindset and a love for problem-solving.Outstanding communication skills with a focus on delivering a positive user experience.A passion for IT and a desire to learn and grow in the industry.Previous experience in an IT Service Desk environment is preferred but not essential.Familiarity with tools such as Active Directory, Office 365, and ITIL principles is a bonus.We provide a supportive, flexible work environment where you'll have opportunities to learn, grow, and develop your career in IT. This is your chance to work with a dynamic team and make a meaningful impact across our organisation.For more information about us or to learn about other roles available at Goodman Fielder, please visit our careers page and register your details so that we can notify you of jobs that interest you.Take the first step in building a successful IT career. Apply now and start your journey as a Service Desk Analyst!