Service Desk Analyst

Capgemini; Melbourne; Hybrid; AUD 50.000 - 70.000; Vollzeit

Benefits dieser Stelle

Hybrid working

Access to 250,000 courses

Celebrate peer recognition portal

Zusammenfassung

Capgemini is seeking a motivated individual to grow within an IT support environment, delivering professional user assistance with a customer‑first mindset. You will join a diverse team and contribute to troubleshooting and escalation as part of a hybrid work setup.

The role emphasizes collaboration, strong communication, and adaptability to shift-based work, with opportunities to develop through training and certifications within Capgemini’s extensive learning programs.

Qualifikationen

• Strong interest in technology and growth in IT support
• Excellent verbal and written communication with a customer‑first mindset
• Experience in customer‑service roles and ability to support users professionally
• Basic understanding of troubleshooting and exposure to IT environments such as helpdesk or desktop support
• Ability to work effectively in a team and adapt to shift‑based work when required

Kenntnisse

Technology interest

Communication skills

Customer-service experience

Troubleshooting basics

Teamwork & shift adaptability

Jobbeschreibung

• Strong interest in technology with a desire to grow in an IT support environment
• Excellent verbal and written communication skills with a customer‑first mindset
• Experience in customer‑service roles, with the ability to support users professionally
• Basic understanding of troubleshooting and exposure to IT environments such as helpdesk or desktop support
• Ability to work effectively in a team and adapt to shift‑based work when required

What you’ll love about working here

• You will be a part of a diverse collective of free‑thinkers, entrepreneurs and industry experts. You will love the exposure to the scale of transformation, the depth of expertise, and the opportunities for growth.
• We aim to build an environment where employees can enjoy a positive work‑life balance. We embed hybrid working in all that we do and make flexible working arrangements the day‑to‑day reality for our people.
• At the heart of our mission is your career growth. You will have countless learning and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications crafted to support you in exploring a world of opportunities.
• We realise a Total Reward package should be more than just compensation. We offer a range of core and flexible benefits and have a Peer Recognition Portal called ‘Celebrate’.

Veterans and Indigenous candidates are encouraged to apply

Qualifications & Experience

• Strong interest in technology with a desire to grow in an IT support environment
• Excellent verbal and written communication skills with a customer‑first mindset
• Experience in customer‑service roles, with the ability to support users professionally
• Basic understanding of troubleshooting and exposure to IT environments such as helpdesk or desktop support
• Ability to work effectively in a team and adapt to shift‑based work when required

What you’ll love about working here

• You will be a part of a diverse collective of free‑thinkers, entrepreneurs and industry experts. You will love the exposure to the scale of transformation, the depth of expertise, and the opportunities for growth.
• We aim to build an environment where employees can enjoy a positive work‑life balance. We embed hybrid working in all that we do and make flexible working arrangements the day‑to‑day reality for our people.
• At the heart of our mission is your career growth. You will have countless learning and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications crafted to support you in exploring a world of opportunities.
• We realise a Total Reward package should be more than just compensation. We offer a range of core and flexible benefits and have a Peer Recognition Portal called ‘Celebrate’.

Veterans and Indigenous candidates are encouraged to apply