Service Desk Analyst

IT Alliance; Canberra; On-site; AUD 60,000 - 80,000; Full time

Job summary

IT Alliance seeks a Service Desk Analyst for a Federal Government client in Canberra. You will provide first‑line investigation and diagnosis, promptly allocate unresolved issues, and ensure documentation is accessible for the support team.

You will apply established standards to track, monitor, report, resolve or elevate issues, determine compliance with directives, and support quality control activities. We welcome applicants with disability and can arrange special assistance on request.

Qualifications

• Assists with developing standards and applies them to track, monitor, report, resolve or elevate issues.
• Determines compliance with directives and procedures and identifies non-conformances and abnormal occurrences.
• Examines records to confirm that testing and other quality control activities have taken place.
• Provides first-line investigation and diagnosis and routes unresolved issues promptly.
• Ensures documentation is available and in an appropriate format for those providing or receiving support.

Skills

First-line support

Issue escalation

Documentation

Quality control

Compliance awareness

Job description

One of our Federal Government clients is looking for Service Desk Analyst in Canberra.

We are looking for the following Skills/Experience:

• Assists with the development of standards, and applies these to track, monitor, report, resolve or elevate issues.
• Determines compliance with organisational directives, standards and procedures and identifies non‑compliances, non‑conformances and abnormal occurrences.
• Examines records for evidence that appropriate testing and other quality control activities have taken place.
• Provides 1st line investigation and diagnosis and promptly allocates unresolved issues as appropriate.
• Ensure documentation is available and in an appropriate format for those providing or receiving support.

We are equal employment opportunity provider and encourage applications from people with disability.

Please let us know if you need special assistance for this job application.