Service Desk Analyst

Laing O'Rourke; Brisbane; Presencial; AUD 65 000 - 90 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Learning & development

Mental health program

Paid parental leave

Purchased leave

Coaching programs for staff

Resumo da oferta

Laing O'Rourke is seeking an experienced Service Desk Analyst to join our Corporate Information Technology team in Brisbane. This permanent full-time role supports staff nationwide from the Brisbane head office.

The candidate should have an IT qualification and at least five years of related experience. Key responsibilities include handling incidents via email, phone, and face-to-face, troubleshooting devices and using ServiceNow for ticket management.

Qualificações

• Requires IT qualification and at least five years’ related experience.
• Ability to work independently and manage tasks with minimal supervision.
• Experience with Microsoft AD, Exchange, Cisco Call Manager, ServiceNow and Intune is preferred.

Responsabilidades

• Provide quality IT service desk support to staff nationwide via email, phone and face-to-face.
• Troubleshoot and resolve issues with mobility devices, computers and tablets.
• Utilize Service Desk software to log, track and close incidents and requests.

Conhecimentos

Communication skills

Independent worker

Customer service

Formação académica

IT qualification

Ferramentas

Active Directory

Microsoft Exchange

Cisco Call Manager

ServiceNow

Microsoft Intune

Descrição da oferta de emprego

Laing O’Rourke is a $6 billion global engineering and manufacturing-led construction leader, delivering state-of-the-art infrastructure and buildings projects. In Australia, we’ve proudly operated under the Laing O’Rourke banner for over 20 years, building on more than 70 years of local expertise.

We also own two vertically integrated businesses: Select Plant Australia, the nation’s fourth-largest plant hire company, and Laing O’Rourke Rail Operations, supporting major projects and nationwide rail maintenance.

That’s the Power of Experience.

About the role

Laing O'Rourke is recruiting for an experienced Service Desk Analyst to join our Corporate Information Technology team responsible for providing support nationally. This is a permanent full-time opportunity based in our Brisbane head office.

Key responsibilities

Working with our Service Desk software, you will be providing quality customer service and troubleshooting IT assets such as mobile phones, computers and tablets via email, telephone and face to face.

About you

You hold a relevant Information Technology qualification and bring a minimum of five years’ related experience. You are also capable of working independently and have demonstrated experience in the following areas:

• Microsoft Active Directory
• Microsoft Exchange
• Cisco Call Manage UCM
• ServiceNow
• Microsoft Intune
• Excellent communication skills over the phone
• Confident, articulate, and professional speaking abilities (and experience)

Laing O’Rourke is a $6 billion global engineering and manufacturing-led construction leader, delivering state-of-the-art infrastructure and buildings projects. In Australia, we’ve proudly operated under the Laing O’Rourke banner for over 20 years, building on more than 70 years of local expertise.

We also own two vertically integrated businesses: Select Plant Australia, the nation’s fourth-largest plant hire company, and Laing O’Rourke Rail Operations, supporting major projects and nationwide rail maintenance.

That’s the Power of Experience.

About the role

Laing O'Rourke is recruiting for an experienced Service Desk Analyst to join our Corporate Information Technology team responsible for providing support nationally. This is a permanent full-time opportunity based in our Brisbane head office.

Key responsibilities

Working with our Service Desk software, you will be providing quality customer service and troubleshooting IT assets such as mobile phones, computers and tablets via email, telephone and face to face.

About you

You hold a relevant Information Technology qualification and bring a minimum of five years’ related experience. You are also capable of working independently and have demonstrated experience in the following areas:

• Microsoft Active Directory
• Microsoft Exchange
• Cisco Call Manage UCM
• ServiceNow
• Microsoft Intune
• Excellent communication skills over the phone
• Confident, articulate, and professional speaking abilities (and experience)

Benefits

We work hard to create an environment that brings out the best in our people. We believe in building careers through providing a safe, connected and innovative culture that supports ongoing growth and development. We offer industry-leading benefits such as specialised learning and development programs, a mental health and wellbeing program, industry leading paid parental leave policy, an additional purchased leave option and coaching programs for staff on parental leave.

Diversity & Inclusion

We are committed to building a workforce that reflects the diverse society in which we live and work. Laing O’Rourke is recognised as a WGEA Employer of Choice for Gender Equality in 2020, 2022, and 2024. We know that the right culture and purposeful innovation are key to delivering impact.

Laing O'Rourke actively supports a diverse workforce and strongly encourages applications from Aboriginal and Torres Strait Islander Peoples and people from culturally diverse backgrounds. Download our Stretch Reconciliation Action Plan at https://www.laingorourke.com/company/diversity-and-inclusion

Applications from recruitment agencies will not be considered.