Service Desk – 12 Month Contract

Acciona; Adelaide; On-site; AUD 150,000 - 210,000; Full time

Job summary

ACCIONA in Adelaide is seeking an ICT Technical Lead to steer strategic ICT delivery across a multi-site environment. You will oversee planning, deployment, and optimisation of infrastructure while managing budgets and vendor relationships to ensure secure, compliant operations.

You will collaborate with stakeholders to deliver scalable technology solutions, maintain governance standards, and drive continuous improvement for operational excellence across projects.

Qualifications

• Proven experience in a senior ICT support or operations role within a complex, multi-site environment, with a strong track record of delivering infrastructure, network, and technology solutions that support business objectives.
• Demonstrated expertise in ICT planning, budgeting, and project delivery, with the ability to manage competing priorities, coordinate stakeholders, and successfully deliver projects on time and within scope.
• Strong technical capability across network architecture, WAN environments, ICT service management, and service desk operations, coupled with excellent troubleshooting, analytical, and problem-solving skills.
• Relevant ICT qualifications, preferably a Degree or Diploma in Information Technology, Computer Science, or a related discipline. ITIL certification, formal Project Management qualifications, and a current Driver's Licence will be highly regarded.

Responsibilities

• Lead the planning, deployment, maintenance, and optimisation of ICT infrastructure and services across multiple project sites, ensuring systems are secure, scalable, aligned with corporate standards, and support business continuity.
• Manage ICT budgeting, forecasting, procurement, and cost control activities, providing accurate financial data for tenders, projects, and operational planning while driving value-for-money outcomes from technology investments.
• Design, implement, and support LAN/WAN networks and site-based technologies, including networking equipment, communications systems, specialised software, multifunction devices, security systems, access control, CCTV, and video conferencing solutions.
• Deliver exceptional ICT service management by overseeing service desk operations, prioritising and resolving technical issues, performing infrastructure upgrades and security maintenance, and ensuring service levels are achieved across all sites.
• Build strong relationships with business stakeholders, vendors, and outsourced service providers, ensuring ICT solutions meet business needs, vendors deliver to agreed specifications and timelines, and all ICT operations comply with governance, risk, compliance, and safety requirements.

Skills

Senior ICT support experience

Multi-site operations

ICT planning and budgeting

Network architecture & WAN

Service desk operations

Stakeholder management

Education

Degree or Diploma in Information Technology

Job description

Infrastructure South Australia 2026-09-16

ACCIONA is a global company, leading in the development of regenerative infrastructure that creates a positive impact on society. Our workforce consists of more than 65,000 professionals, present in more than 40 countries across the five continents, all contributing in our mission to design a better planet. Are you a passionate individual who wants to make a difference, promote sustainable development, and find solutions to the biggest global challenges including climate change, overpopulation, and water scarcity? Come and join us in building the infrastructure our planet needs to achieve a sustainable future.

Job Description

• Adelaide CBD location
• Permanent oppurtunity
• Growing function

The Opportunity

As the ICT Technical Lead, you will be responsible for the strategic delivery, performance, and continuous improvement of ICT systems across a complex project and operational environment. This pivotal role combines technical leadership with commercial acumen, ensuring technology solutions are delivered effectively, align with business objectives, and provide long-term value.

You will lead the planning, deployment, and optimisation of ICT infrastructure while overseeing financial management, budgeting, and cost control to support sustainable and efficient operations.

Working closely with internal stakeholders, project teams, vendors, and subcontractors, you will drive the successful mobilisation and demobilisation of ICT services across multiple sites, ensuring systems remain secure, compliant, and aligned with corporate governance standards.

You will play a key role in managing evolving business and project requirements, fostering strong stakeholder relationships, and ensuring the delivery of reliable, scalable technology solutions that support operational excellence and organisational growth.

Key responsibilities:

• Lead the planning, deployment, maintenance, and optimisation of ICT infrastructure and services across multiple project sites, ensuring systems are secure, scalable, aligned with corporate standards, and support business continuity.
• Manage ICT budgeting, forecasting, procurement, and cost control activities, providing accurate financial data for tenders, projects, and operational planning while driving value-for-money outcomes from technology investments.
• Design, implement, and support LAN/WAN networks and site-based technologies, including networking equipment, communications systems, specialised software, multifunction devices, security systems, access control, CCTV, and video conferencing solutions.
• Deliver exceptional ICT service management by overseeing service desk operations, prioritising and resolving technical issues, performing infrastructure upgrades and security maintenance, and ensuring service levels are achieved across all sites.
• Build strong relationships with business stakeholders, vendors, and outsourced service providers, ensuring ICT solutions meet business needs, vendors deliver to agreed specifications and timelines, and all ICT operations comply with governance, risk, compliance, and safety requirements.

Required Skills and Competencies

• Proven experience in a senior ICT support or operations role within a complex, multi-site environment, with a strong track record of delivering infrastructure, network, and technology solutions that support business objectives.
• Demonstrated expertise in ICT planning, budgeting, and project delivery, with the ability to manage competing priorities, coordinate stakeholders, and successfully deliver projects on time and within scope.
• Strong technical capability across network architecture, WAN environments, ICT service management, and service desk operations, coupled with excellent troubleshooting, analytical, and problem-solving skills.
• Relevant ICT qualifications, preferably a Degree or Diploma in Information Technology, Computer Science, or a related discipline. ITIL certification, formal Project Management qualifications, and a current Driver's Licence will be highly regarded.

Please note:

This role requires eligibility to obtain and maintain an Australian Defence security clearance. As a result, applicants must be Australian Citizens at the time of application.

ACCIONA has been given the Top Employer 2022, 2023, 2024 & 2025 certification in Australia, which certifies the company's commitment to excellence in human resources management and those who focus on putting their people first through their exceptional HR policies. Since establishing a presence in Australia in 2002, ACCIONA has made significant investments in local opportunities and project development. ACCIONA employs more than 3,000 people in its renewable energy, infrastructure and water projects across Australia & New Zealand.

We are an Equal Opportunity Employer and promote equality and diversity. Indigenous Australians and candidates from minority groups are encouraged to apply.