Senior ICT Engineer

Acciona Group; Shire Of Collie; Vor Ort; AUD 90.000 - 130.000; Vollzeit

Zusammenfassung

ACCIONA is seeking a proactive Senior ICT Engineer to join our ICT Operations team in Western Australia. The role provides onsite support across Malaga, Wangara and Collie, partnering with employees and maintaining critical ICT services.

Regular travel between sites is required to ensure a seamless end-user experience and to deliver technology solutions aligned with ACCIONA’s security blueprint. Reporting to the ICT State Manager, you will install, configure and support hardware, apps and mobile

Qualifikationen

• Experience in Level 2/3 ICT support or service desk.
• Strong troubleshooting across laptops, mobile devices, printers and peripherals.
• Excellent stakeholder management and communication skills.

Aufgaben

• Provide Level 2 ICT support and resolve incidents via ITSM.
• Install, configure and maintain hardware, applications and peripherals.
• Prioritize workloads to meet service levels.
• Maintain documentation and contribute to Knowledge Base articles.
• Support iOS and Android mobile devices.
• Maintain printers, scanners and other end-user hardware.
• Collaborate with ICT teams across Australia to deliver solutions.
• Travel regularly to sites to provide onsite support and project delivery assistance.
• Procure infrastructure aligned with security blueprint and project delivery.

Kenntnisse

Microsoft 365

Windows OS

Active Directory

End-user devices

Jobbeschreibung

Infrastructure Western Australia 2026-09-30

ACCIONA is a global company, leading in the development of regenerative infrastructure that creates a positive impact on society. Our workforce consists of more than 65,000 professionals, present in more than 40 countries across the five continents, all contributing in our mission to design a better planet. Are you a passionate individual who wants to make a difference, promote sustainable development, and find solutions to the biggest global challenges including climate change, overpopulation, and water scarcity? Come and join us in building the infrastructure our planet needs to achieve a sustainable future.

Job Description

• 12 Month Contract
• Growing team and function.
• Come and join our team

The Opportunity

ACCIONA is seeking a proactive, customer-focused, Senior ICT Engineer to join our growing ICT Operations team, providing onsite support across our operations in Malaga, Wangara and Collie.

This is an excellent opportunity to join a large and diverse organisation where you will play a key role in supporting employees and maintaining critical ICT services across multiple operational sites.

Reporting to the ICT State Manager, you will partner with both new and existing employees, supporting ACCIONA devices, infrastructure, applications, and mobile services.

The role will involve regular travel between Malaga, Wangara and Collie to provide hands-on technical support and ensure a seamless end-user experience.

Key Responsibilities

• Provide Level 2 ICT support, including resolving incidents and service requests through our ITSM.
• Install, configure and maintain computer hardware, applications and peripheral devices.
• Manage support queues, effectively prioritising workloads to ensure service levels are achieved.
• Maintain accurate and detailed documentation and contribute to Knowledge Base articles.
• Support and troubleshoot mobile devices across iOS and Android platforms.
• Maintain and support printers, scanners and other end-user hardware.
• Work collaboratively with ICT teams across Australia to deliver effective technology solutions.
• Travel regularly to Malaga, Wangara and Collie to provide onsite support and build strong relationships with stakeholders.
• Budget and Procure Infrastructure that aligns with Acciona’s security Blueprint, and drive the delivery of Technology across all project locations.

Required Skills and Competencies

• Demonstrated experience in a Level 2/3 ICT Support or Service Desk environment, with strong technical capability across Microsoft 365, Windows operating systems, Active Directory, endpoint management and business applications.
• Proven ability to troubleshoot and support end-user technologies, including laptops, mobile devices (iOS and Android), conferencing solutions, printers, scanners and other business-critical peripherals within a complex enterprise environment.
• Strong stakeholder management, communication and problem-solving skills, with the ability to engage effectively with operational teams, business leaders, vendors and global ICT teams to deliver high-quality support outcomes.
• Self-motivated and customer-focused professional with the ability to manage competing priorities, drive continuous improvement initiatives and travel regularly between Malaga, Wangara and Collie to provide onsite technical support and project delivery assistance.

ACCIONA has been given the Top Employer 2022, 2023, 2024 & 2025 certification in Australia, which certifies the company's commitment to excellence in human resources management and those who focus on putting their people first through their exceptional HR policies. Since establishing a presence in Australia in 2002, ACCIONA employs more than 3,000 people in its renewable energy, infrastructure and water projects across Australia & New Zealand.

We are an Equal Opportunity Employer and promote equality and diversity. Indigenous Australians and candidates from minority groups are encouraged to apply.