Service Designer - Transforming Business Banking Journeys

Talent International; Sydney; On-site; AUD 100,000 - 140,000; Full time

Job summary

Talent International is partnering with a Big 4 Australian bank undergoing a significant transformation in its Business Banking offering. As a Service Designer, you’ll take an end-to-end view of the Business Banking experience, working closely with customers, business stakeholders, product, technology and design teams to rethink journeys and service delivery.

You’ll lead discovery, map current- and future-state journeys, identify pain points and turn customer insights into practical improvements

Qualifications

• Strong experience in Service Design, ideally within a large or complex organisation.
• Experience with customer journey mapping, service blueprints and end-to-end service design.
• Strong research and discovery capability.
• Experience facilitating workshops and co-design sessions.
• Ability to map current-state and future-state experiences.
• Strong stakeholder engagement and communication skills.
• Banking, financial services or regulated industry experience highly regarded.
• Ability to work across business, product, design and technology teams.

Responsibilities

• Take an end-to-end view of the Business Banking experience and map current and future-state journeys.
• Lead discovery, map journeys, identify pain points and turn customer insights into improvements.
• Collaborate with customers, business stakeholders, product, technology and design teams.
• Facilitate workshops and co-design sessions with cross-functional teams.

Skills

Service Design

Customer journey mapping

Service blueprints

Research & discovery

Workshop facilitation

Stakeholder engagement

Job description

Talent International is partnering with a Big 4 Australian bank undergoing a significant transformation in its Business Banking offering. As a Service Designer, you’ll take an end-to-end view of the Business Banking experience, working closely with customers, business stakeholders, product, technology and design teams to rethink journeys and service delivery.

You’ll lead discovery, map current- and future-state journeys, identify pain points and turn customer insights into practical improvements