Service Designer

Talent Corp; Sydney; On-site; AUD 110,000 - 150,000; Full time

Job summary

Talent Corp is recruiting for a Service Designer to help reimagine the Business Banking experience in a major Australian bank undergoing transformation. You will map journeys, run discovery sessions and turn insights into practical service improvements across customer touchpoints, processes and digital moments.

You will collaborate with customers, business stakeholders, product, technology and design teams, facilitating workshops and shaping current-state and future-state experiences across

Qualifications

• Strong experience in Service Design, ideally within a large or complex organisation.
• Experience with customer journey mapping, service blueprints and end-to-end service design.
• Strong research and discovery capability.
• Experience facilitating workshops and co-design sessions
• Ability to map current-state and future-state experiences
• Strong stakeholder engagement and communication skills
• Banking, financial services or regulated industry experience highly regarded
• Ability to work across business, product, design and technology teams

Responsibilities

• Take an end-to-end view of the Business Banking experience and map current and future-state journeys.
• Lead discovery, capture customer insights and translate them into practical service improvements.
• Collaborate with customers, business stakeholders, product, technology and design teams.
• Facilitate workshops and co-design sessions to align on improvements and delivery.
• Support transformation across complex customer journeys and internal processes

Skills

Service Design

Customer journey mapping

Workshop facilitation

Stakeholder engagement

Communication

Job description

Join a Big 4 Australian bank undergoing significant transformation, with a major uplift underway across its Business Banking offering. This is an opportunity to help rethink and improve how business customers experience banking services, working across complex customer journeys, processes, digital touchpoints and internal operations.
As a Service Designer, you’ll take an end-to-end view of the Business Banking experience, working closely with customers, business stakeholders, product, technology and design teams. You’ll lead discovery, map current and future-state journeys, identify pain points and turn customer insights into practical service improvements.

What they’re looking for

• Strong experience in Service Design, ideally within a large or complex organisation
• Experience with customer journey mapping, service blueprints and end-to-end service design
• Strong research and discovery capability
• Experience facilitating workshops and co-design sessions
• Ability to map current-state and future-state experiences
• Strong stakeholder engagement and communication skills
• Banking, financial services or regulated industry experience highly regarded
• Ability to work across business, product, design and technology teams

Why join?

• Be part of a significant Business Banking transformation
• Work within one of Australia's Big 4 banks
• Shape services and experiences used by business customers
• Work on complex, high-impact customer journeys
• Join an organisation making significant investment in its digital and customer experience capabilities