Service Designer

XPT Software; City of Brisbane; On-site; AUD 90,000 - 120,000; Full time

Job summary

XPT SoftwareAustralia PTY Ltd is seeking a Service Design Specialist to design, govern, transition, and continually improve technology services within an Operations Technology environment. You will establish service management frameworks, maintain catalogues, and support governance and commercial processes.

The role focuses on ensuring services are transitioned into operations smoothly, with emphasis on governance and lifecycle management in ITIL-aligned projects.

Qualifications

• Experience designing and governing technology services using ITIL standards.
• Ability to develop service models, support structures, and operational processes.
• Proven capability to evaluate service options from operational and financial perspectives.

Responsibilities

• Design and implement services for Operations Technology projects aligned with ITIL.
• Maintain and enhance the Operations Technology service catalogue.
• Support governance processes related to service planning, delivery and management.
• Contribute to service scoping, costing, and delivery activities.
• Develop onboarding processes for new services and manage transitions.

Skills

ITIL

Service Design

Governance

Commercial Analysis

Stakeholder Engagement

Service Transition

Job description

• XPT SoftwareAustralia PTY Ltd, incorporated in 2016, is a Software Services company
  
• XPT works with topclients across Australia in Banking, Insurance, Telecom,Retail, Energy, Mining and Manufacturingdomains.
  
• We have 120+technocrats in Australia working at our clientlocations.
  
• XPT SoftwareAustralia is part of group companies which has globalpresence across India & Europe.
  
• We have served100+ clients globally, fulfilling their onsite-offshoreneeds.
  

Role Summary

The Service DesignSpecialist is responsible for designing, governing, transitioning, andcontinuously improving technology services within an Operations Technologyenvironment. The role focuses on establishing service management frameworks,maintaining service catalogues, supporting commercial and governance processes,and ensuring services are effectively transitioned into operational support.

CoreResponsibilities

Service Design

• Design and implement services for Operations Technology projects inalignment with ITIL standards.
  
• Develop service models, support structures, and operationalprocesses for new and existing services.
  
• Ensure service designs meet operational and business requirements.
  
• Maintain and enhance the Operations Technology service catalogue.
  
• Manage service definitions, service offerings, and supportingdocumentation.
  
• Ensure service catalogue information remains accurate and current.
  

Service Governance

• Support governance processes related to service planning, delivery,and management.
  
• Contribute to the development and maintenance of service governanceframeworks.
  
• Ensure services are delivered in accordance with establishedpolicies and standards.
  

CommercialAnalysis

• Support service scoping, costing, and delivery activities.
  
• Conduct commercial analysis to support service design decisions andservice opportunities.
  
• Evaluate service options from operational and financialperspectives.
  

Service Transition& Lifecycle Management

• Develop and manage processes for onboarding new services intooperational environments.
  
• Support service transition activities and operational readinessrequirements.
  
• Manage service discontinuation processes to ensure minimal businessdisruption.
  

StakeholderEngagement

• Collaborate with service delivery teams and operationalstakeholders.
  
• Support effective communication and coordination across servicedelivery groups.
  
• Build strong working relationships to promote service governanceand operational effectiveness.
  
• Maintain service documentation under version and release managementcontrols.
  
• Ensure documentation is accurate, approved, and up to date.
  
• Identify opportunities to improve service design, governance, andservice management processes.
  

Service Management

• Service Design
  
• Service Transition
  
• Service Lifecycle Management
  
• Service Governance
  

Governance &Commercial

• Governance Frameworks
  
• Governance Processes
  
• Commercial Analysis
  
• Service Costing and Scoping
  

Process & Operations

• ITIL-based Service Management
  
• Process Development and Improvement
  
• Version and Release Management
  

StakeholderManagement

• Stakeholder Engagement
  
• Cross-functional Collaboration
  
• Communication and Relationship Management
  

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