Service Delivery Officer

BUSY Ability; Gold Coast City; On-site; AUD 70,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Hybrid work model

Additional paid annual leave days

Training budget

BUSY Benefits program

Parental leave

Fitness Passport access

Employee Assistance Program

Job summary

BUSY At Work is seeking a Service Delivery Officer to support administration and delivery of national programs, including Scholarships for Early Childhood. The fixed-term full-time role runs to June 2027 with a possible extension, and offers a hybrid work model across Australia.

You will process applications, respond to inquiries, and ensure accurate data management while upholding child safety and organizational values.

Qualifications

• Experience delivering customer-focused services within program guidelines.
• Proficiency with digital systems and maintaining accurate records.
• Ability to prioritise tasks and meet deadlines in a busy environment.

Responsibilities

• Assess and process applications and payments under program guidelines.
• Respond to enquiries via email, phone, web and social media within KPIs.
• Provide clear, friendly information to clients across Australia.
• Manage inbound and outbound customer service calls professionally.
• Maintain accurate electronic filing systems and data integrity.
• Document detailed file notes and ensure compliance with contractual requirements.
• Collaborate with the extended service team.
• Manage workload to meet deadlines and performance targets.
• Uphold child safety principles and organisational values.

Skills

Attention to detail

Customer service

Time management

Adaptability

Ethical standards

Digital systems

Team mindset

Job description

Job Category: Programs, Awards & Scholarships

Our purpose is to make skills, education and employment accessible to every person, so they can create their own world of unbounded possibilities.

About BUSY…

BUSY At Work is part of The BUSY Group, a not-for-profit organisation. Presenting over 47 years’ experience in skilling solutions and services to employers and businesses, job seekers and students, through apprenticeship support services, employment, education support programs, and vocational training.

Job Description

About the Role

We’relooking for a motivated Service Delivery Officer to support the administration and delivery of key national programs, including the Scholarships Program for Early Childhood (VIC & SA).

The role is full time -Fixed term until June 2027 with the possibility of extension.

As aService Delivery Officer, you will play a key role in ensuring smooth,accurateand compliant administration of our education and scholarship programs. Your day will include:

• Assessing and processing applications and payments under program guidelines
• Responding to email, phone,weband social media enquiries within KPIs
• Providing clear, friendly information to clients across Australia
• Managing inbound and outbound customer service calls with professionalism
• Maintainingaccurateelectronic filing systems and data integrity
• Documenting detailed file notes and ensuring compliance with contractual requirements
• Working collaboratively as part of an extended service team
• Managing your workload to meet deadlines and performance targets
• Upholding child safety principles and organisational values

Why Join BUSY At Work?

• Competitive Salary; Circa $70k- $75k (Depending on experience)
• Be part of an organisation improving social equity and creating positive change
• Support programs that help young people,familiesand communities
• Work with a friendly, supportive team who live our values: Inclusive, Excellence, Resilience,Integrityand Innovation
• 3 additional paid annual leave days – Christmas closure
• Enjoy a hybrid work model, collaborating in the office and working from home
• Clear pathways for internal advancement
• Dedicated training budget for personal and professional growth
• BUSY Benefits program-Paid parental Leave, retaildiscountsand access to Fitness Passport
• Enjoy work that genuinelyimpactslives
• Employee Assistance Program with Sonder Wellbeing App

Desired Skills and Experience

WhatYou’llBring

• Strong attention to detail and accuracy
• Excellent communication and customer service skills
• Ability to manage competing priorities and work totimeframes
• A positive, adaptable attitude in a changing environment
• High ethical standards and commitment to quality
• Confidence using digital systems andmaintainingaccuraterecords
• A proactive,team‑focusedmindset and enthusiasm for continuous improvement

Next steps...

This role will activelycommencerecruitment from the date of advertisement. The closing date of this ad is dependent on the appointment of the role.

The BUSY Group is an organisation that prioritises the safeguarding of children and all vulnerable people by actively adopting strategies that embed a culture of zero tolerance for abuse of any kind. The appointment of successful applicants will be subject to satisfactory employment screening including criminal history and relevant working with children checks.

The BUSY Group is committed to achieving a diverse workforce and strongly encourages applications from First Nations People, veterans, people from culturally diverse backgrounds and people with disabilities.Candidates with lived experience in the justice system are encouraged to apply.