Service Delivery Manager

MAYDAY Recruitment Group; Hobart; Presencial; AUD 120.000 - 150.000; Jornada completa

Descripción de la vacante

MAYDAY Recruitment is partnering with a respected funeral service provider in Hobart to appoint an experienced Service Delivery Manager. This role oversees operations across two established brands, driving service excellence in a sensitive, fast-paced environment.

You will lead cross-location teams, manage staffing and resources, ensure compliance and safety, and balance commercial priorities with compassionate customer care.

Formación

• Proven experience in leading teams and managing complex operations.
• Strong organisational and problem-solving skills.
• Ability to stay calm under pressure and provide compassionate leadership.

Responsabilidades

• Lead, support and develop operational teams across multiple locations.
• Oversee day-to-day operations ensuring efficient and professional service.
• Manage staffing, rosters, resources and operational requirements.
• Ensure policies, procedures, compliance and WHS standards are maintained.
• Support teams through complex, sensitive situations and improve processes.

Conocimientos

Leadership

Operations management

Staffing & rostering

Regulatory & WHS

Stakeholder management

Descripción del empleo

MAYDAY Recruitment is proud to partner with one of Australia's most respected funeral service providers to appoint an experienced Service Delivery Manager to oversee operations across two well-established funeral service brands in Hobart.

This is a significant leadership opportunity for an experienced operations professional who is confident leading teams, managing complex day-to-day operations and delivering a consistently high standard of service in a sensitive and fast-paced environment.

While experience within the funeral industry would be highly regarded, we are also open to candidates from critical care, healthcare, medical, aged care, emergency services or other high-pressure, people-focused environments where strong operational leadership and exceptional customer care are essential.

About the Role

Reporting to the senior leadership team, you will be responsible for ensuring the smooth and effective operation of multiple sites, supporting teams and maintaining high standards across all aspects of service delivery.

Key responsibilities will include:

• Leading, supporting and developing operational teams across multiple locations
• Overseeing day-to-day operations and ensuring services are delivered efficiently and professionally
• Managing staffing, rosters, resources and operational requirements
• Ensuring policies, procedures, compliance and WHS standards are consistently maintained
• Supporting teams through complex, sensitive and sometimes high-pressure situations
• Identifying opportunities to improve processes, efficiency and customer experience
• Building strong relationships with internal teams, stakeholders and external partners
• Providing leadership, guidance and support to ensure a consistently high level of service

About You

We are looking for an accomplished leader who thrives in environments where people, service and operational excellence are equally important.

You may come from funeral services, healthcare, medical, aged care, critical care, emergency services, hospitality, or another highly regulated and fast-paced environment.

You will ideally bring:

• Proven experience leading teams and managing complex operations
• Strong organisational and problem-solving skills
• The ability to remain calm and composed in high-pressure situations
• A genuine people-focused leadership style
• Strong communication and stakeholder management skills
• Experience managing competing priorities across multiple teams or locations
• A strong understanding of compliance, safety and operational procedures
• The maturity and empathy required to work in a sensitive, customer-focused environment

Most importantly, you will be a confident and compassionate leader who can balance commercial and operational priorities with exceptional service and care.

The Opportunity

This is an opportunity to step into a meaningful leadership position with a highly regarded organisation, overseeing established teams and operations while making a genuine difference to the experience of families during an important and often difficult time.

If you are an experienced Operations Manager, Service Manager or senior operational leader looking for your next challenge, we would love to hear from you.