Service Delivery Lead

North West Queensland; Mount Isa City; On-site; AUD 83,000 - 91,000; Full time

Benefits offered by this job

Remote location allowance

Five weeks annual leave

Career development opportunities

Learning plans for career growth

Internal opportunities for advancement

Additional leave options

Employee Wellbeing Program

Diversity and inclusion culture

Job summary

54 reasons is Australia's leading child rights organisation—part of the Save the Children Australia Group—providing services to children and families with a strong emphasis on trauma-informed, child-centred practice. As Service Delivery Lead in Mount Isa, you will strengthen program stability, practice quality and operational consistency across the Refuge and Recovery portfolio.

You will lead onboarding, cross-program initiatives, risk management and continuous improvement to enhance service

Qualifications

• Qualifications in Social Work, Human Services, Psychology or related field, or significant relevant experience
• Demonstrated experience leading a team, including professional supervision
• Experience working with culturally diverse families and communities
• Proven experience with complex program management and service delivery
• Strong leadership skills to motivate and guide a high performing team

Responsibilities

• Providing high-quality induction, supervision and performance management to new and existing staff
• Supporting Teams to develop, monitor and review practice that strengthens outcomes for service users, including children
• Leading collaborative work with external services and agencies, and building strong, strategic stakeholder relationships across the sector
• Driving program development and continuous improvement through data led decision making
• Identifying, managing and monitoring risks related to service delivery, practice quality, staff wellbeing and Child Safeguarding

Skills

Leadership

Team supervision

Cultural competence

Stakeholder engagement

Data-driven decision making

Education

Social Work / Human Services / Psychology related field

Job description

Job Description

The Service Delivery Lead strengthens program stability, practice quality, and operational consistency across the Refuge and Recovery portfolio. The role provides senior-level support, leading proactive practice uplift, supporting onboarding and induction, coordinating cross-program initiatives, and driving internal projects that enhance service delivery, compliance, and practice excellence. The Service Delivery Lead will support teams who work directly with women and children who have experienced domestic and family violence. This includes reinforcing trauma-informed, child-centred, and safety-driven practice, ensuring teams are equipped to respond to complex risk, and maintaining high standards of service delivery through a child rights lens.

54 reasons is Australia's leading child rights organisation - no ordinary not-for-profit.

Proudly part of the Save the Children Australia Group and global movement, we're here to make sure that children and young people have their rights met and thrive, in all their diversity.

With the child's voice at the centre, we provide quality services to children and their caregivers in every state and territory, and across regions, remote areas and capital cities. From our programs to our support services - this is the place to realise your purpose.

• Providing high-quality induction, supervision and performance management to new and existing staff


• Supporting Teams to develop, monitor and review practice that strengthens outcomes for service users, including children


• Leading collaborative work with external services and agencies, and building strong, strategic stakeholder relationships across the sector


• Driving program development and continuous improvement through data led decision making


• Identifying, managing and monitoring risks related to service delivery, practice quality, staff wellbeing and Child Safeguarding

A place to feel valued:

Your expertise in domestic and family violence forms a strong foundation for your practice and leadership. You bring extensive experience supporting women and children, with a commitment to culturally respectful, trauma-informed and child-centred practice. You are a warm, grounded and collaborative leader who builds trust with ease, communicates with clarity, and creates environments where people feel safe, supported and accountable. Your ability to balance empathy with strong practice expectations enables teams to deliver high-quality, safety-driven programs.

• Remote Benefits: generous annual remote location allowance paid on top of your base salary, plus 5 weeks' annual leave to use in a range of ways to ensure you're able to perform at your optimum - excludes FIFO arrangements


• Opportunity to work on additional projects to enable you to stretch and feel connected to programs in a different way


• Individual learning plans to help map and deliver on your career development


• Internal employment and development opportunities


• Extra leave to use in a range of ways to ensure you're able to perform at your optimum


• Support for workplace wellness, including access to our free, confidential Employee Wellbeing Program


• Celebrate and feel supported in your diversity. We have a highly inclusive culture and diverse workforce reflecting the communities we serve, allowing you to bring your whole self to work (if that's what you want!).

About the Employer

A place to belong:

At 54 reasons, we invest in the development and wellbeing of our people. Our workforce is approximately 600 people strong, and proudly diverse, whether in race, ethnicity, gender, age, disability, sexuality, cultures and beliefs.

It takes all types of people to do the challenging work we do. We are diverse personalities, backgrounds and talents, embracing our differences as one strong and united team. We see and celebrate the unique value you bring to our organisation, and offer a range of rewards for your effort, including:

• Award rate salary (currently Level 7.1 currently $63.13 per hour) plus access full salary packaging benefits - use this link to see how much this benefit could mean to you!

About the Candidate

• Qualifications in Social Work, Human Services, Psychology or related field, or significant relevant experience


• Demonstrated experience leading a team, including professional supervision


• Experience working with culturally diverse families and communities


• Proven experience with complex program management and service delivery


• Strong leadership skills to motivate and guide a high performing team to achieve collective goals, program and client outcomes.

Work Environment

In this full time, max term role (12 months till 27th August 2027) you'll work as a part of our Gulf DFV Programs in Mount Isa to help us create lasting change for children everywhere.