Service Coordinator

Northcott; Gold Coast City; On-site; AUD 80,000 - 100,000; Full time

Benefits offered by this job

Salary Packaging

Fitness & Discounts

Accessibility & Wellbeing

5 Weeks Annual Leave

13 Days Sick Leave

Paid Maternity Leave

Job summary

Northcott is seeking a full-time Service Coordinator in Labrador, QLD to lead and empower a local team delivering disability supports. You will coordinate rosters, guide staff and maintain person-centred outcomes for customers, families and networks, ensuring services run smoothly.

You will influence service delivery across Community Services and Supported Independent Living, championing collaboration, continuous improvement and staff wellbeing in a dynamic local team.

Qualifications

• Experience in the disability sector and leading frontline teams is essential.
• Experience managing Supported Independent Living (SIL) services is highly desirable.
• Ability to design and deliver person-centred supports and nurture a collaborative team culture.

Responsibilities

• Coordinate supports and rosters to ensure consistent, person-centred service delivery.
• Lead and develop frontline staff, fostering a high-performance culture.
• Build strong relationships with customers, families and support networks.
• Ensure services align with quality and safeguarding frameworks.

Skills

Leadership

People management

Communication

Problem solving

Tools

SIL management systems

Job description

Lead with Purpose. Empower Lives. Join Our Team as a Service Coordinator.

We are excited to welcome a full-time Service Coordinator to our team in Labrador, QLD. This is a fantastic opportunity to bring your leadership, creativity and people-focused approach to a role where every day is different. As a Service Coordinator, you will help connect quality support with meaningful outcomes, leading a team that empowers people with disability to live with dignity, choice and confidence.

If you enjoy building strong relationships, solving challenges, supporting staff and celebrating wins with your team, this role could be the perfect fit. You will work closely with customers, families and support networks across Labrador, helping people make the most of their funding while creating positive, practical and person-centred outcomes.

We welcome people from all backgrounds because we know that diverse experiences, abilities, languages, and cultures strengthen our team, enhance the support we provide to our customers, and make Northcott stronger.

About The Role

As a Service Coordinator, you won’t just manage day-to-day operations, you’ll be part of a vibrant local team that keeps services running smoothly and people at the centre of every decision. You will be coordinating supports, guiding rosters, backing your staff and helping customers feel confident, connected and well supported, all in line with the NDIS Quality and Safeguarding Framework. You will work closely with the Service Manager and local team. The role will encompass both community services and Supported Independent Living, supporting consistent, person-centred service delivery across both settings.

Every day, you will:

• Build lasting relationships with customers, families, and your team, ensuring everyone feels truly heard, valued, and connected.
• Inspire your team to tackle challenges and push boundaries, nurturing an environment where innovation and collaboration take centre stage.
• Champion person-centred solutions, guiding your team to create tailored support that unlocks every individual’s potential.
• Lead with heart and clarity in coaching, mentoring, and supporting your team’s growth and wellbeing.
• Drive operational excellence by managing resources and rosters for seamless, effective support every single day.
• Foster resilience and positivity, championing reflection and learning for continuous improvement.

At Northcott, we prioritise your well-being and success. Our team enjoys a wide range of benefits designed to support work-life balance, financial wellbeing, and personal growth:

• Salary Packaging – I increase my take-home pay through packaging options, including $15,900 and $2,650 for meals/entertainment.
• Fitness & Discounts – I stay healthy with Fitness Passport and save through Perkbox and discounted insurance.
• Accessibility & Wellbeing – Inclusive workplace with support for employees with disability, including tailored adjustments, flexible work options and a Psychologically safe environment.
• 5 Weeks Annual Leave – I enjoy generous time off to recharge and maintain balance.
• 13 Days Sick Leave – I take the time I need to recover, with paid leave when unwell.
• Paid Maternity Leave – I feel supported through life’s key moments with 14 weeks of paid leave after 12 months.

Skills & Experience

This role is where your leadership helps shape welcoming, inclusive and high-quality services across Labrador. As a Service Coordinator, you will bring people together, encourage fresh ideas and keep the focus on what matters most - supporting customers to build independence, wellbeing and connection in their everyday lives.You will lead by example, building trust, confidence, and a culture of high performance within your team.

Given the diverse nature of this position across both Community Services and Supported Independent Living, prior experience within the disability sector and leading frontline teams is essential.

• You will leverage your experience managing Supported Independent Living (SIL) services to drive service excellence, uphold compliance standards, and support customers to achieve their goals and aspirations. Experience managing Supported Independent Living services is highly desirable.
• You will champion fresh thinking, encouraging and empowering others to explore creative solutions that break down barriers and achieve remarkable outcomes.
• You will communicate with respect and courage, fostering understanding and unity aligned with our organisational values.
• You will focus your energy on what matters most, expertly balancing the needs of customers, your team, and the organisation to create lasting, positive results.
• Your deep understanding of the disability sector ensures you help design and nurture truly person-centred living environments.
• You will embrace technology and streamlined processes, ensuring seamless, high-quality service delivery every day.

Diversity and Inclusion Statement

Northcott actively promotes diversity and inclusion in the recruitment process and throughout employment. We are committed to providing a workplace where every person is valued, respected and supported to progress. Northcott welcomes applications from and ensures no one is disadvantaged on the basis of their Aboriginal and Torres Strait Islander identity, culture, LGBTQIA+ identity, neurodivergence, disability, gender, age, religion or caring responsibilities. We welcome bilingual and multilingual applicants, recognising the important role language and cultural understanding play in connecting with and supporting our diverse communities. If you require any adjustments to participate in the recruitment process, have a preferred contact method, or need information provided in an alternative format, please contact recruitment at ***********@northcott.com.au We are here to support you — reasonable adjustments are available throughout the application process and are also available to employees in their roles beyond recruitment.