Service Contracts Manager

Forensicare; Melbourne; On-site; AUD 130,000 - 159,000; Full time

Job summary

Forensicare is seeking a seasoned Service Contracts Manager to lead contract management, governance and performance across Thomas Embling Hospital. You will drive compliant frameworks, provide expert advice and partner with clinical, procurement, finance and legal teams to ensure safe, efficient, and value-for-money services.

The role may oversee up to five direct reports, with a focus on monitoring KPIs, risk controls and service specifications to support continuous improvement in a complex

Qualifications

• Demonstrated experience managing contracts or service agreements, including administration, compliance, performance and governance.

Responsibilities

• Develop and maintain contract management plans, monitoring frameworks and reporting systems.
• Monitor supplier performance against KPIs, service-level agreements and contractual obligations.
• Identify contract risks, compliance concerns and service delivery gaps, then implement practical corrective actions.
• Prepare accurate performance, risk and compliance reports for hospital leadership and governance committees.
• Provide specialist contract management advice to clinical and operational leaders.
• Facilitate contract review meetings and support the resolution of supplier performance issues.
• Lead the development and review of service specifications for procurement, contract renewal and market engagement.
• Partner with procurement and contract management teams on renewals, service redesign and contract transitions.
• Improve service quality, operational efficiency, compliance and value for money.
• Develop and update contract management policies, procedures and operational guidance.

Skills

Contract management

Stakeholder engagement

Risk management

Reporting

Procurement documentation

Job description

Program / Directorate: Thomas Embling Hospital
Location: Thomas Embling Hospital, Fairfield, Victoria
Classification / Pay grade: HS8 - $144,970 plus Super and Salary packaging
Employment type: Full Time Ongoing
Reports to: Executive Director, Hospital Operations

About Forensicare

Forensicare is Victoria’s specialist provider of forensic mental health services. We deliver recovery-focused programs for consumers living with serious mental illness who are connected to the justice system. Our services span community-based programs, inpatient units and secure environments across Victoria.

About the role

This newly created senior operational position will lead the management, performance, compliance and governance of service agreements supporting Thomas Embling Hospital.

As Service Contracts Manager, you will ensure contracted clinical and support services meet agreed performance, reporting, risk and compliance requirements. You will establish strong contract management frameworks, provide specialist advice and improve contract administration, reporting and governance practices.

Working across hospital operations, procurement, finance and legal teams, you will build productive relationships with external service providers and help ensure services are safe, effective, accountable and deliver value for money. The role may lead up to five direct reports.

What you’ll be responsible for

• Develop and maintain contract management plans, monitoring frameworks and reporting systems.
• Monitor supplier performance against KPIs, service-level agreements and contractual obligations.
• Identify contract risks, compliance concerns and service delivery gaps, then implement practical corrective actions.
• Prepare accurate performance, risk and compliance reports for hospital leadership and governance committees.
• Provide specialist contract management advice to clinical and operational leaders.
• Facilitate contract review meetings and support the resolution of supplier performance issues.
• Lead the development and review of service specifications for procurement, contract renewal and market engagement.
• Partner with procurement and contract management teams on renewals, service redesign and contract transitions.
• Improve service quality, operational efficiency, compliance and value for money.
• Develop and update contract management policies, procedures and operational guidance.

About you

You will bring:

• Demonstrated experience managing contracts or service agreements, including administration, compliance, performance and governance.
• Strong stakeholder engagement, relationship management and negotiation skills.
• Excellent written and verbal communication skills, including high-quality reporting and specialist advice.
• Strong analytical and problem-solving capability, with experience interpreting complex information and managing risk.
• Experience developing contract performance, reporting and compliance frameworks.
• Experience preparing service specifications, business requirements or procurement documentation.
• The ability to interpret and apply legislation, policies and contractual requirements.
• The ability to work autonomously, manage competing priorities and operate effectively in multidisciplinary environments.

Why join Forensicare?

This is an opportunity to shape a newly created role with organisation-wide influence. You will strengthen service governance, improve supplier accountability and support the delivery of safe, effective and high-quality services at Thomas Embling Hospital.

Employment requirements

The successful applicant will be required to:

• Comply with Forensicare policies and procedures.
• Complete criminal history screening before commencing employment and as required thereafter.
• Meet applicable workforce screening and immunisation requirements.

Forensicare is an equal opportunity employer and is committed to attracting and developing a diverse workforce which reflects the community we serve. We encourage applications from Aboriginal and Torres Strait Islander people, people who identify as LGBTQI, people with a lived experience of disability, as well as people from culturally and linguistically diverse backgrounds. Forensicare promotes our guiding principles of RESPONSIVENESS, INTEGRITY, IMPARTIALITY, ACCOUNTABILITY, RESPECT, LEADERSHIP, HUMAN RIGHTS; and promotes behaviours that are consistent with these values at all times. Forensicare is an equal opportunity employer and offers a smoke free environment.