Service Commercial Manager, ANZ

AUS Medtronic Australia; Sydney; Remote; AUD 140,000 - 200,000; Full time

Job summary

Medtronic is seeking a Service Commercial Manager, ANZ, to lead the Australia and New Zealand Remote Sales team and drive service revenue growth across the region.

You will shape the ANZ service commercial strategy, guide a high‑performing remote sales force, and collaborate with cross‑functional partners to deliver customer‑focused service solutions. The role demands strategic thinking, disciplined execution, and strong leadership.

Qualifications

• Bachelor’s degree in Business, Marketing, Commerce, or related field (MBA preferred).
• 5–7 years of commercial or sales leadership experience with service sales focus.
• Proven track record of revenue growth and leading high‑performing teams.

Responsibilities

• Develop and execute the ANZ service commercial strategy to drive revenue and market share.
• Lead the remote service sales team to deliver strong commercial results and a consistent customer experience.
• Manage customer engagements, contract negotiations, and key stakeholder relationships.
• Collaborate cross‑functionally with marketing, product sales, and service teams.

Skills

Leadership experience

Strategic thinking

Sales leadership

Communication

Negotiation

Education

Bachelor's degree in Business/Marketing/Commerce

MBA preferred

Tools

CRM platforms

Forecasting tools

Sales analytics

Job description

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact. A Day in the Life Medtronic is a market leader, and our expanding portfolio delivers measurable clinical and economic value – and opens doors. With a passion for helping patients and a commercial mindset, you will make a significant difference together with Medtronic! Be a part of a company that thinks differently to solve problems, make progress, and deliver meaningful innovations. As the Service Commercial Manager, ANZ, you will lead the Australia and New Zealand Remote Sales team with accountability for driving service revenue growth, expanding market penetration, and strengthening customer partnerships across the region.

This role is responsible for shaping and executing the ANZ service commercial strategy, leading a high-performing remote sales organization, and partnering cross-functionally to deliver customer-focused service solutions. The ideal candidate brings deep expertise in service sales, strong commercial leadership, and a proven ability to drive sustainable growth. Success in this role requires strategic thinking, disciplined execution, strong people leadership, and the ability to work effectively across functions, channels, and customer segments.

Responsibilities may include the following and other duties may be assigned.

Strategic Commercial Leadership

Develop and execute the ANZ service commercial strategy to achieve revenue, profitability, and market share objectives. Identify and prioritize growth opportunities across existing accounts, new customers, and emerging service segments. Analyze customer needs, market dynamics, and competitive activity to refine commercial priorities and sales approaches. Build and implement business plans that support long-term service growth across Australia and New Zealand.

Remote Sales Team Leadership

Lead, coach, and develop the ANZ remote service sales team to deliver strong commercial results and a consistent customer experience. Set clear goals, performance expectations, and operating rhythms aligned with regional and global business objectives. Foster a high-performance, accountable, and collaborative team culture. Support capability development through coaching, training, and ongoing performance management.

Customer and Stakeholder Management

Build strong relationships with key customers, internal stakeholders, and external partners to support service growth and retention. Lead strategic customer engagements, commercial discussions, and contract negotiations. Ensure high levels of customer satisfaction through strong account management and a solutions-oriented approach. Act as a trusted commercial partner for customers by aligning service offerings to their operational and clinical needs.

Service Growth and Market Expansion

Drive service adoption and revenue growth across the ANZ region through focused commercial execution. Partner with marketing, product sales, and service teams to develop and execute go-to-market plans for service offerings. Identify opportunities to improve service penetration, contract coverage, renewal rates, and attach rates. Support the introduction of new service offerings by translating market needs into actionable commercial plans.

Performance Management and Commercial Analytics

Monitor and report on key commercial metrics including revenue, attach rates, renewal performance, pipeline health, and market share. Use CRM systems, forecasting tools, and sales analytics to drive decision-making and improve execution. Review business performance regularly and adjust strategies as needed to optimize results. Ensure sales processes, reporting, and opportunity management are disciplined and effective.

Channel Partner Leadership

Develop and manage channel partner relationships to expand service reach and accelerate growth across ANZ. Build joint business plans with partners, including revenue goals, performance expectations, and growth initiatives. Identify, assess, and onboard new partners aligned with strategic business priorities. Monitor partner performance and implement actions to improve effectiveness and outcomes.

Cross-Functional Collaboration

Work closely with product sales, service operations, marketing, and other internal teams to align commercial execution with customer expectations and business priorities. Share ANZ market insights to inform service innovation, commercial planning, and customer engagement strategies. Partner with regional and global teams to exchange best practices and ensure alignment with broader service growth objectives. Support a seamless customer experience across the full commercial and service lifecycle.

Required Knowledge and Experience

• Bachelor’s degree in Business, Marketing, Commerce, or a related field; MBA preferred.
• 5 to 7 years of commercial or sales leadership experience, with significant experience in service sales.
• Proven success leading high‑performing sales teams and delivering revenue growth in ANZ.
• Strong understanding of the ANZ market, customer landscape, and channel environment.
• Demonstrated ability to develop and execute commercial strategies that grow service revenue and market share.
• Strong leadership, coaching, and team development capabilities.
• Excellent communication, negotiation, and stakeholder management skills.
• Proficiency in CRM platforms, sales analytics, and forecasting tools.
• Willingness to travel within Australia and New Zealand as needed.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary. We change lives. Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes. Our industry leadership comes from the passion and ingenuity of our people.

This life-changing career is yours to engineer. By bringing your ambitious ideas, unique perspective and contributions, you will… Build a better future, amplifying your impact on the causes that matter to you and the world Grow a career reflective of your passion and abilities Connect to a dynamic and inclusive culture that welcomes the challenge of life‑long learning

What we build empowers patients to live life on their terms. Better outcomes for our world. Here, it’s about more than the bottom line. Our Mission to improve human welfare drives us. We advance healthcare, society, and equity with every design, inside and outside our walls. Insight-driven care. Fresh viewpoints. Cutting‑edge AI, data, and automation. You're shaping the future of healthcare technology and defining the next generation of breakthroughs in care

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities. For sales reps and other patient facing field employees, going into a healthcare settingis considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support.

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