Salesforce Enablement Specialist

AUS Medtronic Australia; Sydney; Hybrid; AUD 110,000 - 160,000; Full time

Benefits offered by this job

Medtronic Incentive Plan

Job summary

Medtronic ANZ is seeking a Salesforce Enablement Specialist in Sydney to optimize commercial technology and drive adoption of digital capabilities across Salesforce, Agentforce, Jira, Tableau, and Power BI. You will partner with Sales, Marketing, and cross-functional teams to maximize platform value and user experience.

As a key advisor, you will lead requirements, design solutions, and manage change across the ANZ region, supporting sales effectiveness and business performance in a flexible

Qualifications

• Bachelor's degree or advanced degree with relevant experience in commercial technology, CRM, or sales operations.
• Experience supporting and optimizing CRM platforms (Sales Cloud, Service Cloud) in commercial environments.
• Experience partnering with stakeholders to define requirements and deliver technology solutions.
• Experience working in Agile environments and using Jira.

Responsibilities

• Partner with Sales, Commercial Excellence, and stakeholders to identify opportunities to improve customer-facing processes via technology-enabled solutions.
• Act as SME for Salesforce Sales Cloud, Service Cloud, Agentforce, and related platforms, providing strategic guidance.
• Lead requirements gathering, solution design, and business process optimization to enhance sales effectiveness.
• Drive adoption and continuous improvement of solutions through engagement, training, and enablement activities.
• Facilitate Agile ceremonies including sprint planning, reviews, and retrospectives.
• Collaborate with tech, development, and vendor teams to deliver scalable integrations and enhancements.
• Monitor platform usage, adoption, and outcomes to identify value opportunities.
• Stay informed on Salesforce capabilities and related technologies to recommend innovative solutions.

Skills

Salesforce

Sales Cloud

Service Cloud

Tableau

Power BI

Jira

Education

Bachelor's Degree

Tools

Jira

Job description

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the Life Join Medtronic ANZ's Commercial IT Sales Enablement team based in Macquarie Park, Sydney.

This role partners closely with Sales, Marketing, Commercial Excellence, and cross-functional stakeholders across the ANZ region to optimise commercial technology platforms, enhance sales processes, and drive adoption of digital capabilities. As a trusted advisor, you will help shape and deliver technology-enabled solutions across platforms including Salesforce, Agentforce, Jira, Tableau, and Power BI to improve commercial effectiveness, user experience, and business performance. This is a Flex role based in Macquarie Park, NSW.

As a Salesforce Enablement Specialist, you will serve as a key partner between commercial teams and technology functions, helping to maximise the value of Medtronic's sales technology ecosystem. You will identify opportunities to improve processes, drive digital transformation initiatives, optimise Salesforce capabilities, and support the successful adoption of technology solutions that enable sales teams to work more effectively and efficiently.

Primary Responsibilities

• Partner with Sales, Commercial Excellence, and business stakeholders to identify opportunities to improve customer-facing processes through technology-enabled solutions.
• Act as a subject matter expert for Salesforce Sales Cloud, Service Cloud, Agentforce, and related commercial technology platforms, providing strategic guidance and functional expertise.
• Lead requirements gathering, solution design, and business process optimisation initiatives that enhance sales effectiveness and user experience.
• Drive the adoption and continuous improvement of commercial technology solutions through stakeholder engagement, change management, training, and user enablement activities.
• Facilitate Agile ceremonies including sprint planning, reviews, retrospectives, and stakeholder workshops to support successful project delivery.
• Collaborate with technology, development, and vendor teams to deliver scalable solutions, integrations, and system enhancements aligned to business priorities.
• Monitor platform utilisation, user adoption, and business outcomes to identify opportunities for continuous improvement and increased value realisation.
• Stay informed of emerging Salesforce capabilities, digital technologies, and industry best practices to recommend innovative solutions that support commercial growth.

Required Qualifications

• Bachelor's Degree with a minimum of 4 years of relevant experience, or an Advanced Degree with a minimum of 2 years of relevant experience in commercial technology, CRM, business systems, sales operations, or a related field.
• Experience supporting and optimising CRM (eg. Salesforce) platforms, including Sales Cloud and Service Cloud, within a commercial or customer-facing environment.
• Experience partnering with business stakeholders to define requirements, improve processes, and deliver technology solutions that support commercial objectives.
• Experience working within Agile delivery environments and using tools such as Jira.
• Demonstrated stakeholder management, communication, and project coordination skills across cross-functional teams.

Preferred Qualifications

• Salesforce Administrator, Salesforce Consultant, or related Salesforce certification.
• Experience with Agentforce, Field Service Lightning, Salesforce integrations, or broader customer engagement technologies.
• Experience within medical devices, healthcare, life sciences, pharmaceuticals, or a highly regulated industry.
• Experience leading digital transformation, CRM optimisation, or commercial technology projects.
• Knowledge of reporting and analytics tools such as Tableau or Power BI to support adoption and business decision-making.

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary. We change lives. Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes. Our industry leadership comes from the passion and ingenuity of our people. That’s who we are. Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives. We build extraordinary solutions as one team. With one Medtronic Mindset defining how we work. Speed and decisiveness run through our DNA. Diverse perspectives inspire our bold answers to any challenge that comes our way. And we deliver results the right way, breakthrough after patient breakthrough. This life‑changing career is yours to engineer.

By bringing your ambitious ideas, unique perspective and contributions, you will… Build a better future, amplifying your impact on the causes that matter to you and the world Grow a career reflective of your passion and abilities Connect to a dynamic and inclusive culture that welcomes the challenge of life‑long learning These commitments set our team apart from the rest: Experiences that put people first. Respect for people is the hallmark of our humanity. It fuels our team to positively impact even a single life. And it means we put our people first at Medtronic as well, creating a culture of belonging and always pushing to get you the career‑building resources you need. Life-transforming technologies. No matter your role, you contribute to technologies that transform lives. Better outcomes for our world. Here, it’s about more than the bottom line. Our Mission to improve human welfare drives us. We advance healthcare, society, and equity with every design, inside and outside our walls. Insight-driven care. Fresh viewpoints. Cutting‑edge AI, data, and automation. You’re shaping the future of healthcare technology and defining the next generation of breakthroughs in care It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities. For sales reps and other patient facing field employees, going into a healthcare setting is considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support. This employer participates in the federal E‑Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E‑Verify program, please click here.