Service Centre Team Leader | Full-time Temporary

Australian Capital Territory; Canberra; Hybrid; AUD 103,000 - 117,000; Full time

Job summary

ACT Government is seeking a Service Centre Team Leader within the Education directorate to lead a customer-focused support team. The role involves overseeing daily operations, driving team performance, and maintaining service standards across schools, educators and stakeholders.

Strong leadership, organisational and communication skills are essential, with experience in teaching/learning, administration systems and ICT programs. Temporary position with flexible working options may be available.

Qualifications

• Experience leading a customer-focused support team.
• Ability to manage daily operations and escalations.
• Strong leadership and communication skills.
• Experience with Teaching and Learning systems, Business and Administration systems, ICT programs.

Responsibilities

• Lead a customer-focused support team delivering high-quality assistance to schools, educators, students, and stakeholders.
• Oversee daily operations, manage team performance, and ensure service standards are consistently achieved.
• Build and maintain positive relationships with stakeholders at all levels.

Skills

Team leadership

Customer service

Operations management

Communication

Job description

Closes: 05 October 2026

Classification: Administrative Services Officer Class 6
Salary: $102,657 - $116,592 plus superannuation
Position No: 44257
Directorate: Education
Advertised (Gazettal date): 28 September 2026
Contact Officer: Ken Dodds on [e-mail] or [phone]

Details: The Service Centre Team Leader leads a customer-focused support team delivering high-quality assistance to schools, educators, students, and stakeholders. Working in a fast-paced service environment, the role is responsible for overseeing daily operations, managing team performance, and ensuring service standards are consistently achieved.

The role has strong leadership, organisational, and communication skills, with a focus on customer service and service support centre operations. The role will manage competing priorities, handling escalations, and building positive relationships with stakeholders at all levels.

This role sits within the Digital Strategy, Services and Transformation (DSST) Branch which provides services to the Directorate in identifying, developing and managing appropriate information and technical resources for corporate and school staff as well as students. This includes managing and providing advice and business and technical support on Teaching and Learning systems, Business and Administration systems, ICT programs and relevant policies and procedures.

We are committed to creating an inclusive environment where people with diverse thoughts, lived experience, and perspectives can thrive and contribute their unique talents to the ACTPS and ACT community. We encourage Aboriginal and Torres Strait Islander people, people with disability, people with culturally and linguistically diverse backgrounds, veterans, younger and older workers, and people with diverse genders, sexes and sexualities to apply.

Eligibility/Other Requirements:

• Applicants who have team leader experience or have worked in a similar role are encouraged to apply.

Notes: This is a temporary position available immediately until 06 November 2026 with a possibility of extension up to three months. A Merit Pool will be established from this selection process and will be used to fill vacancies over the next 12 months. Selection may be based on application and referee reports only. Opportunities for flexible working options could include hybrid working, being a combination of working from home, designated office based and FlexiSpace working locations across the ACT, flexible start, and finish times.

This position is available to ACT Government officers and employees only.

Note: Under the ACTPS employment framework you may be placed in another role where required for the efficient administration of the service.

Where an offer of employment is for a fixed-term period, any related temporary contracts within the Territory will be issued in compliance with the requirements and applicable exceptions outlined in the Fair Work Act.

The ACT public service is committed to closing the gap, underpinned by the belief that when Aboriginal and Torres Strait Islander people have a genuine say in the design and delivery of policies, programs and services that affect them, better life outcomes are achieved. More information can be found here ACT Closing the Gap Implementation Plan - ACT Government Transparency Portal .

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Note

This is a temporary position available immediately until 06 November 2026 with a possibility of extension up to three months. This position is available to ACT Government officers and employees only.