Service Centre Lead – Equipment Repair & Customer Outcomes

ttc; Perth; On-site; AUD 120,000 - 160,000; Full time

Job summary

Toro is seeking an experienced Service Manager to lead our regional Service Centre in Australia, overseeing service operations, team performance, budgeting, and customer satisfaction. This hands-on role focuses on efficient repair, maintenance, diagnostics, and providing excellent support for specialised equipment, with emphasis on safety and continuous improvement.

Reporting to the National Service Manager, you will develop strong customer relationships and drive service excellence across the

Qualifications

• Proven experience leading service, workshop, or maintenance teams.
• Strong technical knowledge of turf, agricultural, construction, or related equipment.
• Experience diagnosing mechanical, hydraulic, electrical, and engine-related issues.
• Demonstrated ability to manage budgets, service performance, and customer outcomes.

Responsibilities

• Lead and manage daily Service Centre operations and staff performance.
• Oversee equipment servicing, repairs, diagnostics, maintenance scheduling, and technical support.
• Manage service budgets, profitability, revenue, and cost centre performance.
• Ensure accurate service documentation, invoicing, quotations, warranty claims, and inventory management.
• Develop, coach, and support service technicians, apprentices, and other service team members.
• Build strong relationships with customers, dealers, sales teams, and internal stakeholders.
• Drive service best practice, continuous improvement initiatives, and operational efficiency.
• Champion workplace health, safety, and compliance standards.

Skills

Leadership

Service management

Maintenance teams

Technical knowledge

Budget management

Customer outcomes

Problem solving

Decision making

Organizational skills

Job description

Toro is seeking an experienced Service Manager to lead our regional Service Centre in Australia, overseeing service operations, team performance, budgeting, and customer satisfaction. This hands-on role focuses on efficient repair, maintenance, diagnostics, and providing excellent support for specialised equipment, with emphasis on safety and continuous improvement.

Reporting to the National Service Manager, you will develop strong customer relationships and drive service excellence across the