Service Manager - Equipment

Toro Australia; City Of Wanneroo; On-site; AUD 140,000 - 190,000; Full time

Job summary

Toro Australia seeks an experienced Service Manager to lead our regional Service Centre, directing service delivery, team performance and budgeting while ensuring safety, quality and compliance across repair, maintenance and support of specialised equipment.

You will report to the National Service Manager and develop customer relationships, drive continuous improvement and manage invoicing, warranties and service documentation.

Qualifications

• Experience leading service, workshop, or maintenance teams.
• Strong knowledge of turf, agricultural, construction equipment.
• Experience diagnosing mechanical, hydraulic, electrical issues.
• Proven ability to manage budgets, service performance and customer outcomes.
• Excellent leadership, communication and decision‑making skills.
• Commitment to safety and continuous improvement.

Responsibilities

• Lead and manage daily Service Centre operations and staff performance.
• Oversee equipment servicing, repairs, diagnostics, maintenance scheduling, and technical support.
• Manage service budgets, profitability, revenue, and cost centre performance.
• Ensure accurate service documentation, invoicing, quotations, warranty claims, and inventory management.
• Develop, coach, and support service technicians, apprentices, and other service team members.
• Build strong relationships with customers, dealers, sales teams, and internal stakeholders.
• Drive service best practice, continuous improvement initiatives, and operational efficiency.
• Champion workplace health, safety, and compliance standards.

Skills

Service management

Leadership

Budgeting

Customer relations

Operational improvement

Job description

Lead a high-performing service operation and drive exceptional customer outcomes.

We are seeking an experienced Service Manager to lead our regional Service Centre, overseeing service operations, team performance, financial outcomes, and customer satisfaction. This is a hands‑on leadership role responsible for ensuring the efficient repair, maintenance, and support of specialised equipment while driving service excellence and continuous improvement.

About the Role

Reporting to the National Service Manager, you will be responsible for the day‑to‑day management of the Service Centre, including service delivery, team leadership, budgeting, and customer support. You will play a key role in developing strong customer relationships, improving operational performance, and ensuring high standards of safety, quality, and compliance.

Key Responsibilities

• Lead and manage daily Service Centre operations and staff performance.
• Oversee equipment servicing, repairs, diagnostics, maintenance scheduling, and technical support.
• Manage service budgets, profitability, revenue, and cost centre performance.
• Ensure accurate service documentation, invoicing, quotations, warranty claims, and inventory management.
• Develop, coach, and support service technicians, apprentices, and other service team members.
• Build strong relationships with customers, dealers, sales teams, and internal stakeholders.
• Drive service best practice, continuous improvement initiatives, and operational efficiency.
• Champion workplace health, safety, and compliance standards.

About You

• Proven experience leading service, workshop, or maintenance teams.
• Strong technical knowledge of turf, agricultural, construction, or related equipment.
• Experience diagnosing mechanical, hydraulic, electrical, and engine-related issues.
• Demonstrated ability to manage budgets, service performance, and customer outcomes.
• Strong leadership, communication, problem‑solving, and decision‑making skills.
• Excellent organisational and time management capabilities.
• A commitment to safety, team development, and continuous improvement.

Requirements

• Valid Australian Driver Licence.
• Willingness to undertake occasional interstate travel.

Who are we?

Toro is a leading worldwide provider of innovative solutions for the outdoor environment including turf and landscape maintenance, underground utility construction, rental and specialty construction, and irrigation solutions. You’ll enjoy a workplace founded on ideals. Where people and performance are valued equally. Where ethics are a way of life. Where relationships thrive on trust and respect.

Toro Australia is a wholly owned subsidiary of The Toro Company. The Toro Company was founded in 1914 to build tractor engines. It has become a leading worldwide provider of turf and landscape maintenance equipment and precision irrigation systems. With its head office based in Minneapolis, USA, Toro now has a global presence that extends to more than 140 countries. The Toro Company is listed on the New York Stock Exchange (code TTC).

Toro Australia’s origins began in 1925, when Pope Sprinklers and Irrigation was founded.

Today Toro is a leading supplier of irrigation products to the landscape, agricultural, turf care and domestic garden markets. This is complemented by an expansive range of mowers and turf care equipment that caters for golf, turf, sports fields and grounds, professional landscape contractor, residential and hire and rental markets.

Toro takes pride in its responsibility to employees, customers, other stakeholders and the environment. Since our start we have cultivated our reputation around trusted relationships and constant innovation to help anticipate the future needs of our customers.

At the same time, we are building on a tradition of excellence around a number of strong brands.

Our products are used at many sites and events around Australia and the world, including The Melbourne Cricket Ground, Adelaide Oval, Suncorp Stadium, Bradman Oval, Royal Melbourne and Kingston Heath Golf Courses, Randwick and Ascot Racecourses, Crown Casino, St Andrews Links in Scotland, Wimbledon and Walt Disney World Resort.

Today Toro Australia is part of a world wide network of more than 5000 employees who are committed to providing consistent innovation and exceptional customer care. This is what defines the Toro Brand and drives its longevity and success.

Source: this is an extract from the company’s own website.

Toro Australia is a wholly owned subsidiary of The Toro Company. The Toro Company was founded in 1914 to build tractor engines. It has become a leading worldwide provider of turf and landscape maintenance equipment and precision irrigation systems. With its head office based in Minneapolis, USA, Toro now has a global presence that extends to more than 140 countries. The Toro Company is listed on the New York Stock Exchange (code TTC).

Toro Australia’s origins began in 1925, when Pope Sprinklers and Irrigation was founded.

Today Toro is a leading supplier of irrigation products to the landscape, agricultural, turf care and domestic garden markets. This is complemented by an expansive range of mowers and turf care equipment that caters for golf, turf, sports fields and grounds, professional landscape contractor, residential and hire and rental markets.

Toro takes pride in its responsibility to employees, customers, other stakeholders and the environment. Since our start we have cultivated our reputation around trusted relationships and constant innovation to help anticipate the future needs of our customers.

At the same time, we are building on a tradition of excellence around a number of strong brands.

Our products are used at many sites and events around Australia and the world, including The Melbourne Cricket Ground, Adelaide Oval, Suncorp Stadium, Bradman Oval, Royal Melbourne and Kingston Heath Golf Courses, Randwick and Ascot Racecourses, Crown Casino, St Andrews Links in Scotland, Wimbledon and Walt Disney World Resort.

Today Toro Australia is part of a world wide network of more than 5000 employees who are committed to providing consistent innovation and exceptional customer care. This is what defines the Toro Brand and drives its longevity and success.

Source: this is an extract from the company’s own website.