Service Advisor

The Toro Company; Melbourne; On-site; AUD 60,000 - 80,000; Full time

Job summary

A leading machinery manufacturer in Melbourne is looking for a Service Advisor to join their Equipment team for parental leave cover. The role involves managing service requests, ensuring excellent customer relations, and handling administrative tasks such as quotes and invoicing. Competitive candidates will have strong customer service skills, experience in administration, and familiarity with ServiceMax and SAP. Join a reputable company that values people and performance.

Qualifications

• Strong customer service focus and experience in administrative support.
• Ability to establish effective relationships with customers.
• Highly organized and adaptable in a fast-paced environment.

Responsibilities

• Be the first point of contact for all service calls.
• Manage incoming service requests and provide proactive follow-ups.
• Prepare customer quotes and ensure accurate work order processing.

Skills

Strong customer service skills

Polite and professional phone manner

Strong interpersonal and communication skills

Strong computer literacy

Tools

ServiceMax

SAP

Job description

Join to apply for the Service Advisor role at The Toro Company

1 week ago Be among the first 25 applicants

Join to apply for the Service Advisor role at The Toro Company

An opportunity exists for a driven and customer focused applicant to join our Equipment team in for a 12/14 month parental leave cover. Reporting to the Service Manager, this role will be primarily responsible for providing a high standard of customer service to all service customers, as the initial contact for the equipment service business to support the day to day operations of the service centre.

What will you do?

• Be the first point of contact for all Service calls
• Establish and maintain excellent business relationships with clients, dealers and Toro colleagues
• Manage incoming service request calls and gather information to enable service teams to carry out works
• Provide proactive follow up calls to customers after the delivery of machines or completion of work orders
• Prepare customer quotes for service works in consultation with Service managers
• Ensure work orders are completed, updated and correlated with technician times
• Process completed purchase orders and invoice completed job cards into systems when required
• Accept and adhere to all WHSE responsibilities, policies, procedures and safe work practices related to the position
• Perform additional administrative duties as required
  
  

What do you need?

• Strong customer service skills and a customer first focus
• Polite and professional phone manner
• Experience in an administrative support role
• Knowledge and experience in dealing with end users
• Strong interpersonal and communication skills with the ability to establish effective business relationships with internal and external customers
• Strong computer literacy, in particular, experience in Microsoft applications
• Experience in use of ServiceMax and SAP
• Highly organised and demonstrates a flexible and proactive approach to the work environment
  
  

Who are we?

Toro is a leading worldwide provider of innovative solutions for the outdoor environment including turf and landscape maintenance, underground utility construction, rental and specialty construction, and irrigation solutions. You’ll enjoy a workplace founded on ideals. Where people and performance are valued equally. Where ethics are a way of life. Where relationships thrive on trust and respect.

To apply

Please note that we commence shortlisting candidates as soon as possible and as such early submission of your application is encouraged to ensure you don’t miss out on this great opportunity.

Should you wish to join a market leading company with strong ‘People Values’ and believe you have the necessary skills to succeed please apply to the Human Resources department via our careers page https://ttc.wd1.myworkdayjobs.com/AUS1.

Only shortlisted candidates will be contacted.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Machinery Manufacturing

Referrals increase your chances of interviewing at The Toro Company by 2x

Get notified about new Service Advisor jobs in Melbourne, Victoria, Australia.

Melbourne, Victoria, Australia 5 days ago

Doncaster, Victoria, Australia 2 weeks ago

National Customer Service Manager - West Footscray

West Footscray, Victoria, Australia 3 weeks ago

Campbellfield, Victoria, Australia A$75,000.00-A$80,000.00 1 day ago

Port Melbourne, Victoria, Australia 1 day ago

Melbourne, Victoria, Australia 1 week ago

Melbourne, Victoria, Australia 9 hours ago

Melbourne, Victoria, Australia 16 hours ago

Melbourne, Victoria, Australia 1 week ago

Melbourne, Victoria, Australia 2 weeks ago

Melbourne, Victoria, Australia 1 week ago

Travancore, Victoria, Australia 3 weeks ago

Melbourne Airport, Victoria, Australia 2 days ago

Melbourne, Victoria, Australia 1 week ago

Melbourne, Victoria, Australia 3 weeks ago

Moorabbin, Victoria, Australia A$65,000.00-A$75,000.00 1 month ago

Melbourne, Victoria, Australia 1 week ago

Melbourne, Victoria, Australia 3 weeks ago

Docklands, Victoria, Australia 9 hours ago

Customer Experience Specialist, Melbourne

Doncaster, Victoria, Australia 2 weeks ago

Melbourne, Victoria, Australia 3 weeks ago

Melbourne, Victoria, Australia 5 days ago

Melbourne, Victoria, Australia 1 month ago

South Yarra, Victoria, Australia 1 week ago

Melbourne, Victoria, Australia 1 week ago

Clifton Hill, Victoria, Australia A$60,000.00-A$70,000.00 1 week ago

Melbourne, Victoria, Australia 1 month ago

Melbourne, Victoria, Australia A$100,000.00-A$110,000.00 2 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.