Service Advisor

FlexAppeal4x4; Cairns Regional; On-site; AUD 50,000 - 65,000; Full time

Benefits offered by this job

On-the-job training

Career growth

Supportive culture

Job summary

FlexAppeal4x4 is seeking a dedicated Service Advisor to join our team in Bungalow, QLD on a full-time basis. You will be the vital link between our customers and our service department, ensuring exceptional customer experiences whilst managing administrative tasks that keep our operations running smoothly.

You will receive service requests, provide quotations, schedule appointments, process invoices and maintain detailed service records throughout the service journey.

Qualifications

• Proven experience in a customer service or client administration role, preferably within automotive or 4x4 industry.
• Excellent communication and interpersonal skills with the ability to build rapport with diverse customers.
• Strong organisational abilities with the capacity to manage multiple tasks and priorities effectively.
• Proficiency in using computer systems, including appointment scheduling software and customer databases.
• Attention to detail and accuracy when handling documentation and financial transactions.
• Professional demeanour and a commitment to delivering exceptional customer service.
• Ability to work collaboratively within a team environment.
• Knowledge of 4x4 vehicles and automotive services is desirable but not essential.
• A valid driver's licence is preferred.

Responsibilities

• Greet customers and answer telephone enquiries professionally.
• Receive and document service requests with accurate details.
• Provide quotations and explain warranty and service options.
• Schedule service appointments and maintain the workshop calendar.
• Liaise between customers, technicians and management for timely updates.
• Process invoices, manage customer accounts and payments.
• Follow up with customers on service completion and concerns.
• Maintain detailed records of customer interactions and service history.
• Assist with filing, data entry and document management.
• Promote additional services and products where appropriate.

Skills

Customer service

Communication skills

Scheduling appointments

Administration

Data entry

Teamwork

Driver's license

CRM systems

Tools

Scheduling software

CRM systems

Job description

FlexAppeal4x4 is seeking a dedicated Service Advisor to join our team in Bungalow, QLD on a full-time basis. In this role, you will be the vital link between our customers and our service department, ensuring exceptional customer experiences whilst managing administrative tasks that keep our operations running smoothly. You will be responsible for receiving service requests, providing quotations, scheduling appointments, and ensuring customer satisfaction throughout the service process. This position is integral to maintaining our reputation for outstanding customer service in the 4x4 and automotive industry.

Key responsibilities

• Greeting customers and answering telephone enquiries in a professional and courteous manner
• Receiving and documenting service requests, ensuring all details are accurately recorded
• Providing customers with service quotations and explaining warranty and service options
• Scheduling service appointments and maintaining the workshop calendar efficiently
• Liaising between customers, technical staff, and management to ensure timely communication
• Processing invoices, managing customer accounts, and handling payment processing
• Following up with customers regarding service completion and addressing any concerns
• Maintaining detailed records of customer interactions and service history
• Assisting with administrative duties including filing, data entry, and document management
• Promoting additional services and products to customers where appropriate

What we’re looking for

• Proven experience in a customer service or client administration role, preferably within the automotive or 4x4 industry
• Excellent communication and interpersonal skills with the ability to build rapport with diverse customers
• Strong organisational abilities with the capacity to manage multiple tasks and priorities effectively
• Proficiency in using computer systems, including appointment scheduling software and customer databases
• Attention to detail and accuracy when handling documentation and financial transactions
• Professional demeanour and a commitment to delivering exceptional customer service
• Ability to work collaboratively within a team environment
• Knowledge of 4x4 vehicles and automotive services is desirable but not essential
• A valid driver's licence is preferred

What we offer

FlexAppeal4x4 is committed to supporting the wellbeing and career development of our team members. We offer competitive remuneration, a supportive workplace culture, and opportunities for professional growth within a growing business. You will work alongside experienced professionals who are passionate about delivering quality service to our customers. We provide on-the-job training to ensure you develop the skills and knowledge needed to excel in this role. We value work-life balance and foster an inclusive environment where all team members can thrive.

About us

FlexAppeal4x4 is a leading provider of 4x4 vehicles, accessories, and specialised service solutions in Far North Queensland. We pride ourselves on our expertise, quality products, and commitment to customer satisfaction. With a team of skilled professionals and a reputation for excellence, we continue to be the trusted choice for 4x4 enthusiasts throughout the region. Our mission is to deliver outstanding service and support to our customers whilst maintaining a positive and collaborative workplace culture.