Service Advisor

Practice Plus Group IUC; Brighton; On-site; AUD 45,000 - 56,000; Part time

Benefits offered by this job

Health support

Refer a friend

Blue Light Card

Costco membership

Job summary

Practice Plus Group IUC in Bristol is seeking a Service Advisor on a 6-month fixed-term contract, with an immediate start. The role is available on a part-time basis (24 hours/week) or full-time (37.5 hours/week) with training and progression into a Health Advisor role.

You will be the first contact for patients and healthcare professionals from our Bristol contact centre, handling calls, guiding patients to the right care, performing patient safety checks, and escalating concerns when needed.

Qualifications

• Experience in customer-facing roles with clear communication.
• Ability to handle inbound/outbound calls with empathy.
• Willingness to train and progress into Health Advisor.

Responsibilities

• Be the first contact for patients and healthcare professionals.
• Handle inbound/outbound calls, guiding to appropriate care.
• Perform safety checks and escalate concerns as needed.
• Engage in ongoing training including CDSS and development opportunities.

Skills

Customer service

Communication

Telephone handling

Problem solving

Tools

CDSS

Job description

UNLOCK YOUR BEST WORK LIFE + MAKE A DIFFERENCE EVERY TIME

Location: Bristol (On-site)

We are looking for a Service Advisor to join Practice Plus Group IUC on a 6-month fixed-term contract, with an immediate start available. This opportunity is available on either a part-time basis (24 hours per week) or full-time basis (37.5 hours per week).

This is an excellent opportunity for someone looking to build a career within urgent care services, offering a clear development pathway into a Health Advisor role upon successful completion of the required training and competency assessments.

Based in our Bristol contact centre, you'll play an important role as the first point of contact for patients and healthcare professionals, providing support, reassurance and guidance while helping ensure people receive the right care at the right time. Through a combination of inbound and outbound calls, you'll help patients access healthcare services and support them throughout their care journey.

A key part of the role involves carrying out patient safety calls to individuals awaiting a clinician call-back, checking on their wellbeing and identifying any changes in symptoms. Your actions will directly contribute to patient safety by ensuring concerns are recognised early and escalated appropriately.

You'll receive comprehensive training and ongoing support to help you succeed, including Clinical Decision Support System (CDSS) training and continued development opportunities. If you enjoy helping people, thrive in a fast-paced environment and are looking for a rewarding role with genuine career progression, we'd love to hear from you.

Upcoming training course:

7th December - Full Time (Mon-Fri 9.00am - 5pm) for 1 week and 1 day (8 days in total)

Benefits

• Physical and mental health support
• Refer a friend scheme
• Blue Light Card, Boundless card and Costco membership eligibility
• Award winning ED&I programme

Training & Development

Tailored CPD training delivered via our bespoke Learning Management System.

Great development and career progression opportunities.

At Practice Plus Group, we currently deliver more than 70 different healthcare services across the UK with some of these services being rated ‘outstanding’ by the CQC. Our healthcare services include hospitals and surgical centres and we are proud to be the UK’s leading independent provider of healthcare services in over 40 prisons. We also lead the way in the design and delivery of Integrated Urgent Care.