Service Admin

Cummins Asia Pacific; Darwin; Hybrid; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Remote location allowance

Overtime penalties

PPE provided

Cummins product training

Income protection insurance

Private health insurance discounts

Annual remuneration review

Annual bonus program

Employee assistance program

Onsite parking

Paid parental leave

Job summary

Cummins Asia Pacific is seeking a customer-focused service administrator in Darwin. You will handle invoicing, accounts payable, mail management, scheduling, and safety compliance admin while supporting the service supervisor with day-to-day tasks.

You will maintain strong relationships with customers, arrange training, and keep technician records. A proactive, communicative approach and the ability to thrive in a fast-paced environment are essential.

Qualifications

• Experience in customer service, administration, or service support.
• Strong organisational skills with ability to manage priorities in a fast-paced environment.
• Proficiency with Microsoft Office; training will be provided on internal systems.
• Excellent communication and interpersonal skills; ability to build relationships.

Responsibilities

• Complete supplier invoicing, accounts payable, mail management, schedule services, and safety compliance admin.
• Support the service supervisor with account issues and day-to-day workload.
• Provide world-class service to our customer base.
• Arrange training and keep records for technicians.
• Utilise strong verbal and written communication with a positive attitude.
• Heavily customer-focused role.

Skills

Customer service

Administration

Organisational skills

Microsoft Office

Communication

Problem solving

Tools

Internal systems

Job description

In this role, you will make an impact in the following ways:

• Complete supplier invoicing, accounts payable, mail management, schedule services, answer phone calls, and complete safety compliance admin, including JSO’s


• Support the service supervisor with account issues and day-to-day workload


• Provide world-class service to our well-established customer base


• Arrange training and keep accurate records for technicians


• Utilise your strong verbal and written communication skills with a positive, upbeat attitude and be proactive


• Heavily customer-focused role

To be successful in this role, you will need the following:

• Previous experience in a customer service, administration, or service support role.


• Strong organisational skills, with the ability to manage competing priorities, meet deadlines, and work effectively in a fast-paced environment.


• Well-developed computer skills, including proficiency with Microsoft Office applications. Training will be provided on internal systems and processes.


• Outstanding communication and interpersonal skills, with the ability to build strong relationships with customers, stakeholders, and team members.


• A proactive approach to problem-solving, with a commitment to delivering exceptional customer service.

Compensation And Benefits

• Competitive salary paid as a permanent salary plus remote location allowance


• Overtime penalties


• Safety equipment / PPE provided


• Comprehensive Cummins product training provided


• Income Protection continuance insurance


• Discounts with select private health insurance, PC software/hardware and a range of vehicles


• Annual remuneration review


• Participation in an annual variable compensation (bonus) program


• A range of personal and professional benefits


• Onsite parking


• Employee Assistance Program available to employees


• Paid Parental leave (Conditions apply)

Job Service

Organization Cummins Inc.

Role Category On-site with Flexibility

Job Type Office

ReqID 2438634

Relocation Package Yes

100% On-Site No