Senior Welfare Officer

Indie Education; Bacchus Marsh; On-site; AUD 91,000 - 112,000; Full time

Benefits offered by this job

Salary packaging up to $15,900 per FBT

15 days paid personal leave

5 days Company Benefit Leave

Wellbeing program access

Travel opportunities across Australia

Uniform, laptop and mobile provided

Job summary

Indie Education in Bacchus Marsh is seeking a dedicated Senior Welfare Officer to support the wellbeing of students at Indie School Bacchus Marsh.

The role involves providing holistic welfare services, liaising with families, and collaborating with educators to create a safe, inclusive learning environment for students aged 15–18. A Diploma in Community Services or related field is required. The position is full-time, Monday to Friday, with competitive remuneration.

Qualifications

• Experience delivering individual support to young people.
• Proficient in Microsoft Office suite.
• Strong interpersonal and conflict resolution skills.

Responsibilities

• Act as main welfare support for Indie School senior students aged 15-18.
• Facilitate enrolment and assist families with paperwork.
• Assess needs and coordinate access to services.
• Develop and implement welfare programs.
• Provide training for teachers on welfare matters.

Skills

Empathy

Proactivity

Relationship building

Communication

Education

Diploma in Community Services

Tools

Microsoft Office

Excel

Word

PowerPoint

Publisher

Outlook

Job description

Indie Education is seeking a passionate and experienced Senior Welfare Officer to join our team in Indie SchoolBacchus Marsh.If you're driven by purpose, committed to student wellbeing, and looking to grow your career within a values-led organisation, we'd love to hear from you.

About the Role:

At Indie, we recognise that wellbeing and education go hand in hand. Through meaningful wellbeing support, we help students overcome barriers, build confidence and resilience, and achieve their personal and educational aspirations.

As our Senior Welfare Officer, you'll play a pivotal role in creating a safe, supportive, and inclusive environment where students can thrive. Working alongside our Welfare Officer and Head of Schoolyou'll provide holistic wellbeing support, advocate for student needs, and help foster positive outcomes for young people facing complex challenges.

What You'll Bring:

We're looking for someone who is empathetic, proactive, and passionate about supporting young people to reach their full potential. You'll have strong relationship-building skills, a solution-focused mindset, and the ability to navigate a range of wellbeing challenges with professionalism and care.

Indie School provides students theopportunity to learn in a supportiveenvironment using individualised learning and education plans, tailored to each student's own education and life circumstances. Smaller class sizes allow students greater opportunity to identify their strengths and work to improve areas in which they lack confidence.

The greatest difference between Indie School and many other alternative education settings is that ourfoundations lie in Adult Education philosophies. Choice, independence, mutual respect and accountability all have a significant role to play. In return for higher levels of self-responsibility, thestudents can enjoy some greater freedoms.

Our shared mission is to respond to the learning needs of Australian communities in a positive manner, underpinned by strong corporate governance and financial management. Our core values ofrespect,innovation,self development,andteamworkunderpin every aspect of our work.

Core Workplace Objectives:

• Monitor and support the holistic wellbeing and welfare needs of the students.
• Ensure students receive the social and emotional support required to develop knowledge, understanding and skills that support learning, positive behaviour and constructive social relationships.

Key Responsibilities:

As a Senior Welfare Officer, you will:

• Act as a main support person for Indie School senior school students aged 15 - 18 years.
• Facilitate student enrolment into Indie School, conduct interviews, and assist students and families to complete enrolment paperwork.
• Assess student needs, facilitate access and negotiate appropriate support and referral to services as required.
• Develop and implement structured welfare programs to support student wellbeing.
• Educate students about safe practices, how to seek further assistance and guidance across a range of welfare related matters.
• Identify, monitor, and develop intervention strategies for at risk students.
• Liaise with students, carers/parents/guardians and other stakeholders to resolve student issues.
• Work closely with the administration support team to ensure compliance with the enrolment and withdrawal processes for students and record keeping requirements of the relevant department of education.
• Follow up enrolment enquiries and liaise with the Head of School to ensure that students are enrolled into the education program that best suits student educational needs and engagement levels.
• Liaise with the Head of School to provide training for teachers and support employees across welfare related areas including how to respond to and manage a range of challenging situations.
• Pro-actively liaise with referring welfare agencies and schools to raise awareness of Indie School as an alternative registered school for students who find mainstream schooling too challenging.
• Establish and maintain a database of referral agencies and attend regular welfare sector networking events.
• Provide monthly reports to Welfare Manager.
• Complete annual professional development that is provided by Indie.

For this position applicants must:

• Have demonstrated experience and passion in the provision of individual support and working with young people.
• Have skills and experience in working with Microsoft Office (including Excel spreadsheets, Word, PowerPoint, Publisher and Outlook).
• Have a high level of interpersonal skills including the ability to negotiate and resolve conflict.

For this role, applicants must be willing and able to obtain:

• Current Driver's licence.
• National Police Check (issued within 3 months prior to appointment) and renewed annually.
• Relevant State Working with Children's Check.
• A minimum qualification of Diploma in Community Services, Counselling, Youth Work, Social Science, Social Work or related discipline.

Benefits and Perks:

• As a registered Public Benevolent Institution (PBI), we offer access to salary packaging via Maxxia: up to $15,900 per (FBT) year (plus up to $2,650 for meals & entertainment) to significantly boost your take-home pay!
• 15 days of paid personal leave, plus comprehensive paid parental leave provisions.
• 5 days Company Benefit Leave on top of your annual leave entitlements to be used over the 3 week Company Shut Down Period in December/January.
• Unlimited access to a complimentary wellness program via Sonder for both you and your immediate family, featuring confidential, professional counselling, diverse mental health resources, and broader wellbeing initiatives designed to support personal and family resilience.
• Travel opportunities to visit other sites across Australia.
• Permanent- Full Timeposition, Monday to Friday.
• Uniform, laptop and mobile phone provided.
• Large national organisation with internal mobility opportunities.

Hours of Work:

• Monday to Friday – 8:30am to 4:30pm.

Remuneration:

• Level 5 (Indie Education Enterprise Agreement 2026 – 2029), currently $101,419 per annum plus superannuation.

Commitment to Safety & Inclusion:

Indie Education is proud to be a child-safe organisation committed to the safety, wellbeing and inclusion of all students. Applicants should familiarise themselves with our child safety policy, code of conduct, and commitment to child safety, available on our website.
Indie embraces diversity and encourages applications from Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds, and people with disabilities.