Senior Underwriter

icare; Sydney; Hybrid; AUD 120,000 - 180,000; Full time

Benefits offered by this job

Work-life balance (hybrid)

Gym subsidies

Career development

Employee benefits

Job summary

icare is seeking a Senior Underwriter to manage complex workers compensation policies for NSW’s largest employers. You’ll use your technical expertise to assess risk, ensure premium adequacy and support the sustainability of the workers compensation scheme.

You’ll collaborate with employers, brokers and internal stakeholders, resolve complex issues, coach peers, and contribute to continuous improvement across the underwriting team.

Qualifications

• Extensive underwriting experience within workers compensation insurance.
• Ability to assess complex risk, exposure and premium scenarios.
• Experience managing relationships with large employers, brokers or other complex stakeholders.
• Ability to explain technical underwriting concepts and risk issues clearly to a range of audiences.
• Proven capability to resolve complex issues, identify trends and make informed decisions with confidence.

Responsibilities

• Manage a portfolio of large and complex employers, delivering high-quality underwriting and policy management services.
• Review risk, exposure and premium information to support fair, sustainable and commercially sound outcomes.
• Provide trusted underwriting advice to employers, brokers and internal stakeholders on complex matters.
• Lead the resolution of escalated issues and identify opportunities to improve processes and customer outcomes.
• Coach and mentor underwriters, supporting capability development and technical excellence across the team.
• Contribute to audit activities, quality improvements and initiatives that strengthen underwriting performance.
• Partner with internal teams to support scheme sustainability and positive customer experiences.

Skills

Underwriting experience

Risk assessment

Stakeholder management

Communication

Mentoring

Education

Tertiary qualifications in business or related field

Job description

Your work helps create the conditions for safe recovery and sustainable return-to-work outcomes for people and employers across NSW.

As a Senior Underwriter, you will play a key role in managing complex workers compensation policies for some of NSW’s largest employers. You will use your technical expertise to assess risk, ensure premium adequacy and help maintain the long-term sustainability of the workers compensation scheme. Working closely with employers, brokers and internal stakeholders, you’ll provide trusted advice, resolve complex issues and contribute to better outcomes for customers and the broader NSW community. This is also an opportunity to share your expertise by coaching colleagues and supporting continuous improvement across the underwriting team.

What you’ll be working on

• Manage a portfolio of large and complex employers, delivering high-quality underwriting and policy management services
• Review risk, exposure and premium information to support fair, sustainable and commercially sound outcomes
• Provide trusted underwriting advice to employers, brokers and internal stakeholders on complex matters
• Lead the resolution of escalated issues and identify opportunities to improve processes and customer outcomes
• Coach and mentor underwriters, supporting capability development and technical excellence across the team
• Contribute to audit activities, quality improvements and initiatives that strengthen underwriting performance
• Partner with internal teams to support scheme sustainability and positive customer experiences

What you’ll bring

• Extensive underwriting experience within workers compensation insurance
• Strong judgement and the ability to assess complex risk, exposure and premium scenarios
• Experience managing relationships with large employers, brokers or other complex stakeholder groups
• Ability to explain technical underwriting concepts and risk issues clearly to a range of audiences
• Proven capability to resolve complex issues, identify trends and make informed decisions with confidence
• A team-first mindset, demonstrated through collaboration, building trusted relationships and a commitment to delivering sustainable outcomes for customers and the broader NSW community
• Tertiary qualifications in a business-related discipline or equivalent experience gained through underwriting
• Eligibility to complete standard pre-employment screening checks

What we offer

• Work-life balance: Flexible and hybrid working arrangements
• Health and wellbeing: Gym subsidies, health checks, and EAP support
• Career development: Learning opportunities to grow your skills and career
• Employee benefits: Extra leave, health insurance discounts, salary packaging and novated leasing
• Inclusive culture: Recognition programs, mental health initiatives and support for hidden disabilities

About icare

icare provides insurance and care to the people, businesses and communities of NSW. Our work supports recovery, independence and safer workplaces. We protect homes, public assets and essential services, and help manage schemes that need to remain fair, affordable and sustainable for the future. We believe the better we do, the better for NSW.

We welcome and support people of all abilities and backgrounds to apply and we are committed to creating a workplace where people feel they belong, can contribute their best and have the support they need to thrive. For us, inclusion is not a standalone initiative; it is part of how we make better decisions, design better services and reflect the communities we serve. If you need adjustments during the process, please note this in your application.

Before you apply

To be eligible for this opportunity, you’ll need unrestricted Australian working rights and be able to live and work in NSW. This includes Australian citizens, permanent residents and New Zealand citizens with a current passport. As part of our recruitment process, you’ll also be asked to complete standard pre-employment checks, including a criminal history check.

Please note: icare operates a direct sourcing model and does not accept agency introductions.