Senior Therapeutic Case Worker

IFYS Limited.; Maroochydore; Hybrid; AUD 63,000 - 82,000; Part time

Benefits offered by this job

Salary packaging

Wellbeing reimbursement

Calm Premium App access

Travel discounts

Employee Assistance Program (EAP)

In-house training

Job summary

IFYS Limited invites applications for a Senior Therapeutic Case Worker at our Maroochydore Youth Crisis Accommodation program. The role supports young people aged 16–25 in a 3-month housing and support framework, with a strong focus on intake, assessments, and case management.

The team is longstanding and values expertise in trauma-informed, client-centered care. The position is permanent part-time with a 52-hour fortnight roster, offering a competitive not-for-profit salary package, salary

Qualifications

• Experience working with young people with challenging behaviours or trauma is preferred.
• Strong communication and rapport-building with youth.
• Ability to conduct intake assessments and develop individualised support plans.
• Comfort with rotating roster including nights and weekends.

Responsibilities

• Engage with young people to provide a safe, therapeutic environment.
• Conduct intake assessments for accommodation and support.
• Create individualised support plans to meet needs and goals.
• Help youth develop living skills and community participation.
• Maintain cleanliness of the shelter and facilities.
• Complete administrative tasks in a timely manner.

Skills

Communication skills

Trauma-informed approach

Client-centered practice

Crisis management

Education

Youth work qualifications

Mental Health qualifications

Job description

Why IFYS?

At IFYS, we’re committed to creating a supportive environment where both our clients and staff feel valued, respected, and empowered.

We believe our people are our greatest strength. That’s why we continually assess and invest in staff wellbeing through initiatives like the Sanctuary Model of Care, which promotes emotional, social, and physical wellness across our organisation.

Job Description

About the opportunity

IFYS Accommodation Services has an exciting opportunity for a Senior Therapeutic Case Worker to join the team at our Maroochydore Youth Crisis Accommodation program. This is a longstanding and supportive team with some staff holding 20 years of experience within the program.

The Youth Crisis Accommodation program provides young people aged 16 to 25 experiencing homelessness with access to support for a 3-month duration.

Our ideal candidate will possess a strong client-centred practice framework, have sound knowledge of local services and resources, and experience conducting intake assessments and delivering case management.

What’s on offer?

• Permanent part-time employment located in Maroochydore
• Minimum 52hours per fortnight - see roster details below
• $92,286per annum pro rata + superannuation – IFYS is committed to gender pay equity
• Part-time hourly equivalent $46.70+ applicable penalty rates
• Excellent not-for-profit salary packaging options (package up to $15,900 FBT year)
• Paid in-house training opportunities including Therapeutic Crisis Intervention, Preventing Child Sexual Exploitation and Sanctuary Model training
• Annual $250 personal well being reimbursement benefit towards eligible activities
• Free access to the CALM Premium App + Flight Centre personal travel discounts
• Access to the Employee Assistance Program (EAP)

Key responsibilities

• Engage with young people and ensure a safe and therapeutic environment
• Conduct intake and initial assessments with young people requesting accommodation and support in alignment with guidelines
• Create individualised support plans with young people to meet their needs and goals
• Assist young people to develop new living skills and participate in the community of their choice
• Ensure the maintenance and cleanliness of all aspects of the shelter to a high standard
• Completing a range of administrative tasks in a timely manner

Requirements for the role

• Experience working with people exhibiting challenging behaviours and complex needs or an understanding of the impacts of trauma on a young person's life
• A go-getter attitude with the ability to adapt to changing situations and remain calm in the face of a crisis
• Excellent communication skills and the ability to build rapport quickly, especially with young people
• Flexibility with hours of work and available nights and weekends over a rotating roster
• Qualifications in or currently studying Youth work, Mental Health, Community Services, Human Services or Social Work highly desirable

Must hold or be willing to obtain if successful

• Valid Queensland driver's license with no restrictions
• QLD Working with Children Check (Paid Blue Card)
• Licensed Care Suitability Check (LCS2)
• National Crime Check (A new check will be completed through IFYS systems)
• Ability to provide two recent line manager references (including your current employer)

We are an inclusive workplace that celebrates diversity and difference in our communities. We encourage applications from individuals who identify as Aboriginal or Torres Strait Islander.

Roster information

Sleepover shift: 4:30pm to 8:30am, Day shift: 8:00am to 5:00pm

Week 1- Wednesday sleepover, Saturday and Sunday day shifts

Week 4- Friday, Saturday and Sunday sleepover shifts

Applications close 5pm, Friday the 28th of August

If you would like further information on this role, please email [e-mail] or call 0431995586 to speak to Danielle in the Recruitment Team.