Homeless Outreach Worker

IFYS Limited.; Maroochydore; Hybrid; AUD 66,000 - 73,000; Part time

Benefits offered by this job

Salary packaging up to $15,900

Training opportunities

Annual wellbeing reimbursement

EAP access

CALM Premium App access

Flight Centre travel discounts

Job summary

IFYS Limited. is seeking a Homeless Outreach Worker to support rough sleepers and clients in housing crisis within the Sunshine Coast region.

This casual role is based in Maroochydore and offers an hourly rate of $50.61 (includes 25% loading) plus applicable penalties. You will work within a holistic multi-agency model, providing assertive outreach, assist with housing applications, and deliver trauma-informed welfare support, with regular administrative tasks and rostered shifts from 7am–3pm or

Qualifications

• Experience delivering case management to homeless individuals.
• Ability to undertake risk assessments.
• Strong communication and stakeholder engagement skills.
• Certificate IV or higher in a relevant field is highly regarded.

Responsibilities

• Provide place-based assertive outreach to individuals and families experiencing homelessness.
• Support clients to access and engage with services.
• Collaborate with multi-agency partners to deliver holistic services.
• Assist clients with housing applications and transitions.
• Provide emotional and welfare support in a trauma-informed approach.
• Complete daily logs, records and required reporting.

Skills

Case management

Outreach

Communication

Stakeholder engagement

Education

Certificate IV in Community Services

Job description

Job Category: Community Services & Development

Why IFYS?

At IFYS, we’re committed to creating a supportive environment where both our clients and staff feel valued, respected, and empowered.

We believe our people are our greatest strength. That’s why we continually assess and invest in staff wellbeing through initiatives like the Sanctuary Model of Care, which promotes emotional, social, and physical wellness across our organisation.

About the opportunity

IFYS has an exciting opportunity for a Homeless Outreach Worker to join the Accommodation Services team within the Sunshine Coast region.

As the Homeless Outreach Worker, you will provide assertive outreach support to rough sleepers and individuals experiencing housing crisis, within a holistic and collaborative multi-agency model of service.

Our ideal candidate will possess a strong client-centred practice framework, have sound knowledge of local services and resources, and experience conducting intake assessments and delivering case management.

What’s on offer?

• Casual employment based in Maroochydore
• Casual hourly rate $50.61 (inclusive of 25% loading) + applicable penalty rates
• Working Monday to Sunday, shifts are typically rostered from 7am - 3pm and 3pm - 11pm
• Excellent salary packaging options (package up to $15,900 per FBT year)
• Training opportunities including Therapeutic Crisis Intervention, Preventing Child Sexual Exploitation and Sanctuary training
• Annual $250 personal wellbeing reimbursement benefit towards eligible activities
• Free access to the CALM Premium App + Flight Centre personal travel discounts
• Access to the Employee Assistance Program (EAP)

Responsibilities of the role

• Provide place based assertive outreach to individuals and families experiencing homelessness or those at risk of homelessness
• Support and refer clients to access and engage with services to address their individual needs
• Work with other providers within a multi-agency team, to deliver a holistic and collaborative model of service
• Assist individuals with applications for housing and their transition to longer-term accommodation options
• Provide emotional, social and welfare support in a culturally safe, therapeutic and trauma informed manner
• Timely and accurate completion of administrative tasks including (but not limited to): maintenance of service user records, meeting minutes, completion of daily logs and required reporting

Requirements for the role

• Demonstrated professional experience delivering case management to individuals experiencing homelessness
• Demonstrated ability to undertake risk assessments
• Strong interpersonal and written communication skills, and the ability to build rapport quickly
• Strong stakeholder engagement skills within a multi-disciplinary setting
• A Certificate IV or higher qualification in a relevant area of study is highly regarded
• Experience working with people exhibiting challenging behaviours and complex needs
• The ability to work independently to achieve client and program outcomes

Must hold or be willing to obtain if successful

• Valid Queensland Driver’s License with no restrictions
• QLD Working with Children Check (Paid Blue Card)
• Licensed Care Suitability Check (LCS2)
• National Crime Check (anew check will be completed through IFYS systems)
• Ability to provide two recent line manager references including your current employer

We are an inclusive workplace that celebrates diversity and difference in our communities. We encourage applications from individuals who identify as Aboriginal or Torres Strait Islander.

Applications close 5:00 pm Wednesday 2nd September, 2026.Applications received after this date will be accepted but may not become part of the initial candidate pool.

We are deeply committed to the wellbeing, safety, cultural identity and dignity of every individual who accesses our services, including children, young people, adults and people with disabilities. As part of this commitment, we uphold best practice standards and adhere to the Human Services Quality Framework, NDIS Practice Standards and National Principles for Child Safe Organisations.

It is an offence to apply to work in a child related business regulated by the blue card system if you are a restricted person/negative notice holder.