Senior Technical Writer & Content Lead: AI & Platform Docs

Worldscape; Redmond; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive salary & equity

Flexible time off

Medical/Dental/Vision insurance

HSA options

401k plan

Life insurance

Growth opportunities

Job summary

Worldscape is a cutting-edge platform unifying data, sensors, and intelligent agents across cloud, on-prem, and edge environments. The Technical Writer will own customer-facing documentation, create guides, onboarding content, and thought leadership material, while collaborating with Product and Engineering to ensure alignment with releases.

Ideal candidates bring 5+ years in technical writing, exceptional communication, and experience documenting SaaS/AI products.

Qualifications

• 5+ years in technical writing, content development, product documentation, or related roles.
• Exceptional written and verbal communication skills.
• Experience creating software, SaaS, platform, cloud, AI, or technical product documentation.
• Ability to quickly learn complex technical domains and explain them clearly.
• Experience working directly with engineering and product teams.
• Strong attention to detail and commitment to quality.

Responsibilities

• Own and maintain customer-facing product documentation.
• Create user guides, administration manuals, deployment guides, API documentation, release notes, and knowledge base articles.
• Build structured documentation for platform capabilities, workflows, analytics modules, simulation tools, and AI agents.
• Develop onboarding content that accelerates customer adoption.
• Establish documentation standards, templates, and style guides.
• Create training materials, tutorials, videos, walkthroughs, and quick-start guides.
• Develop customer-facing implementation and operational playbooks.
• Partner with Customer Success teams to address common support questions through documentation improvements.
• Create executive-level adoption guides and business value narratives.
• Write blogs, articles, case studies, white papers, solution briefs, and product announcements.
• Collaborate with leadership to publish thought leadership content on AI, modeling and simulation, optimization, supply chain, defense technology, and decision intelligence.
• Support launch campaigns for new products and capabilities.
• Develop content for conferences, webinars, customer events, and trade shows.
• Work closely with Product Management and Engineering to understand product capabilities and roadmap priorities.
• Interview subject matter experts and convert technical discussions into customer-friendly content.
• Participate in product reviews and release planning activities.
• Ensure documentation remains synchronized with product releases.
• Build and manage internal and external knowledge repositories.
• Define documentation workflows and publishing processes.
• Measure content effectiveness using usage analytics and customer feedback.

Skills

Technical writing

Documentation excellence

Engineer collaboration

Learning agility

Attention to detail

Communication

Tools

Confluence

GitBook

ReadMe

Notion

SharePoint

Markdown docs

Job description

Worldscape is a cutting-edge platform unifying data, sensors, and intelligent agents across cloud, on-prem, and edge environments. The Technical Writer will own customer-facing documentation, create guides, onboarding content, and thought leadership material, while collaborating with Product and Engineering to ensure alignment with releases.

Ideal candidates bring 5+ years in technical writing, exceptional communication, and experience documenting SaaS/AI products.