Senior Technical Specialist, Observability & NMS

Optus Enterprise; Sydney; Hybrid; AUD 180,000 - 260,000; Full time

Benefits offered by this job

Remuneration

Employee discounts

Parental Leave

Professional development

Diversity networks

Wellbeing support

Job summary

Optus Enterprise is seeking a Senior Technical Specialist – Observability and NMS to shape strategy, governance, and deployment of Fault and Performance Monitoring across the network, enabling strong operational assurance and fault visibility for Optus' 4G/5G transformation.

You will lead cross-functional teams, manage vendor relationships and budgets, establish enterprise observability frameworks and KPI governance, and translate telemetry into actionable insights for engineering and executive

Qualifications

• 8–12 years OSS or engineering experience.
• Relevant degree and industry certifications are required.

Responsibilities

• Define and own the Fault and Performance Monitoring capability roadmaps across network domains.
• Provide strategic leadership for observability programs across networks and managed services.
• Lead vendor relationships, governance, and technology partnerships to maximise value.
• Establish enterprise-wide observability, assurance, and KPI frameworks.
• Translate telemetry into strategic recommendations for engineering and executive leadership.
• Build and lead a high-performing observability team.

Skills

Observability strategy

Fault & Performance Management

Leadership

Vendor management

Executive reporting

Education

Bachelor's degree or equivalent

Industry certifications

Tools

OSS/telemetry tools

Analytics platforms

Job description

It starts with YES!

Optus is an Australian telecommunications company, delivering more than 11 million services to our customers every day across mobile, broadband and digital solutions.

About the role

The Senior Technical Specialist – Observability and NMS, is responsible for defining the strategy, governance, deployment, and ongoing evolution of Fault and Performance Monitoring capabilities across Optus, ensuring strong operational assurance, service quality, and fault visibility outcomes. Acting as the senior technical authority, the role provides leadership across engineering, operations, and vendor teams while establishing the frameworks, roadmaps, and partnerships required to support Optus's 4G and 5G network transformation.

Your day to day will consist of

• Define and own the Fault and Performance Monitoring capability roadmaps for Network technology domains across Wireless, Access, Core and fixed networks, with a focus on Event driven architecture and capabilities.
• Provide strategic leadership for observability programs across Optus including Networks and Enterprise Managed Services, overseeing technology deployment, governance, delivery outcomes, budgets, quality standards, and stakeholder engagement.
• Lead senior vendor relationships, commercial governance, contract performance, and technology partnerships to maximise value and innovation.
• Establish and govern enterprise-wide observability, assurance, and KPI frameworks to improve network performance visibility, service health, and operational quality.
• Translate observability insights into strategic recommendations for engineering and executive leadership, driving continuous service improvement.
• Build and lead a high-performing observability team, fostering technical excellence, stakeholder influence, and support for Optus's broader network transformation agenda

What makes you perfect for the role

• Deep expertise in Fault and Performance Management technologies, platform architecture, deployment, lifecycle management, and observability strategy, serving as the senior technical authority.
• Advanced knowledge of telecommunications networks, including 4G/5G, core, IMS, transport, and fixed network technologies, with the ability to translate network behaviour into observability and assurance frameworks.
• Proven experience defining enterprise-wide observability, operational assurance, KPI, and quality governance frameworks that drive network performance and service quality improvements.
• Demonstrated leadership of large-scale Technology deployments, including governance, risk management, stakeholder engagement, and delivery of complex transformation programs.
• Strong expertise in OSS integration, observability data strategy, analytics, executive reporting, and translating telemetry into actionable business and operational insights.
• Effective people and vendor leader with experience managing strategic technology partnerships, developing high-performing teams, influencing senior stakeholders, and driving measurable business outcomes; supported by a relevant degree, industry certifications, and 8-12 years of OSS or engineering experience.

What's in it for you?

• Competitive remuneration and employee discounts. Make life easier (and more affordable) with $80 monthly credit and 25% off Optus products and unique shopping discounts with our retail partners.
• Competitive leave policies, including additional 'Connected' days to focus on culture, family, health, community, or whatever's important to you.
• We support growing families with inclusive, carer-neutral paid Parental Leave of up to 16 weeks.
• Direct your own development and build future-ready skills with Optus U's industry-focused micro-credentials, developed with La Trobe and Macquarie Universities.
• Build meaningful connections through employee-led networks and diversity initiatives including Culture Connect, Elevate Women, Disability Network and Express Yourself (LGBTQIA+).
• Put your wellbeing first with free access to counselling and support services, 24/7 — in-person, by phone, SMS, or video.

At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes' to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email [e-mail] or call 1800 170. We're here to help.

For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity