Senior Technical BA – Credit-as-a-Service Transformation

NCS Australia; Sydney; On-site; AUD 120,000 - 150,000; Full time

Job summary

NCS Australia is the challenger in technology services and consulting with 47 years of Australian heritage. We partner with governments and leading organisations to solve complex challenges and deliver outcomes that matter.

The Senior Technical Business Analyst (Credit as a Service) will drive end-to-end business analysis across credit assessment, onboarding, decisioning, billing and customer lifecycle, collaborating with stakeholders across business, product, architecture, engineering, risk,

Qualifications

• Demonstrated experience delivering end-to-end business analysis across complex enterprise transformation programs.
• Strong experience in credit assessment, credit decisioning, lending, customer onboarding, or related domains.
• Experience delivering business analysis across billing, customer account management, revenue management, customer lifecycle initiatives.
• Strong Technical Business Analyst capability, including API integrations, interface analysis, data mapping, business rules definition, and solution design support.
• Experience working across complex enterprise application landscapes and third-party vendor integrations.
• Ability to produce high-quality documentation including BRDs, functional specifications, user stories, BPMN process models, business rules, and data mapping artefacts.
• Experience working within Agile delivery environments (Scrum/Kanban).
• Strong stakeholder management skills across business, technology, architecture, engineering, risk, compliance, operations, and external vendor teams.
• Experience supporting testing activities including SIT, UAT, operational readiness, and business transition activities.
• Telecommunications, banking, financial services, lending, FinTech, or customer-facing digital transformation experience will be highly regarded.
• Excellent communication, workshop facilitation, analytical and problem-solving skills.

Responsibilities

• Lead end-to-end business analysis activities, from requirements elicitation and documentation through to solution design support, delivery, testing, and business transition.
• Analyse current and future state processes, identify business impacts across digital platforms and enterprise systems, and define user stories, business rules, process flows, and data requirements.
• Work across API-led integrations and complex system landscapes, partnering with architects, engineers, product teams and external vendors to translate business requirements into scalable technical solutions.
• Support integration initiatives spanning customer onboarding, credit decisioning, billing, customer account management, and external service providers.
• Facilitate workshops and manage stakeholders across business, technology, product, operations, risk, compliance and vendor teams; identify opportunities to improve processes and customer journeys.

Skills

End-to-end analysis

API integrations

Stakeholder management

Agile delivery

Technical business analysis

Job description

NCS Australia is the challenger in technology services and consulting with 47 years of Australian heritage. We partner with governments and leading organisations to solve complex challenges and deliver outcomes that matter.

The Senior Technical Business Analyst (Credit as a Service) will drive end-to-end business analysis across credit assessment, onboarding, decisioning, billing and customer lifecycle, collaborating with stakeholders across business, product, architecture, engineering, risk,